Partner with a Sr. Product Manager to translate requirements into user stories and technical specs, run agile ceremonies, coordinate cross-functional delivery, handle support and incidents, and maintain product documentation to improve user experience.
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team we are building together. We are committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We WantArrive Logistics’ Product team is seeking a detail-oriented and organized Business Analyst who thrives in a fast-paced, collaborative environment. As a core member of the Product team supporting one of our product domains, you will partner closely with a Sr. Product Manager to manage day-to-day team execution, translate business requirements into clear technical specifications, and ensure smooth delivery of capabilities that enhance user experience. You will serve as a bridge between product, design, and engineering, bringing both analytical rigor and excellent communication skills to drive product success through the full product lifecycle.
What You'll Do
- Manage day-to-day team operations and coordinate across product, design, and engineering to ensure delivery of roadmap commitments.
- Write and maintain clear user stories, acceptance criteria, and technical specifications based on the product manager’s strategy, solution design, and product requirements document.
- Lead agile processes including team standups, backlog refinement, sprint planning, and status tracking to maintain momentum and visibility.
- Support the Product Manager by conducting research, coordinating stakeholder interviews, and documenting business requirements.
- Handle operational issues and support requests, serving as a primary point of contact for questions about product functionality and expected behavior.
- Create and maintain product documentation including feature guides, FAQs, and release notes to support end-user adoption.
- Help collect and synthesize feedback from users, support teams, and stakeholders to inform product improvements.
- Assist with incident response and post-mortems to identify process improvements and prevent recurring issues.
Qualifications
- Bachelor's degree in a related field or equivalent experience
- 0-3 years of experience in product operations, business analysis, logistics operations, or a similar role
- Experience writing user stories, acceptance criteria, and technical specifications preferred.
- Demonstrated ability to work effectively with cross-functional teams including engineering, design, and product.
- Experience working on B2B products is preferred; a freight or logistics industry background is a plus.
- Familiarity with agile methodologies and tools like Jira, Confluence, or similar platforms.
- Excellent written and verbal communication skills with the ability to clearly articulate requirements and priorities.
The Perks of Working With Us
- Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and take part in learning opportunities through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the heart of downtown Chicago, IL!
- Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
- Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.
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