Business Analyst, Automation & AI - Remote

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We are seeking a Business Analyst to act as a strategic liaison between operations, technology, and the Internal Efficiency Automation team. This role combines process intelligence and emerging technology fluency to accelerate automation and AI adoption across Experian Employer Services, Verification Solutions and Housing (EVH). You will independently evaluate opportunities, lead discovery, and prioritization processes, and ensure that automation and AI projects deliver measurable outcomes. You will report to Experian's Application Architect Manager.

Responsibilities

• Lead the end-to-end intake process for automation and AI projects, from opportunity identification to implementation readiness.
• Partner with business and technology leaders to define strategic automation roadmaps and align proposals with organizational goals.
• Conduct detailed current-state assessments and translate manual workflows into structured, automatable processes.
• Perform comprehensive Return on investment modeling and sensitivity analyses to quantify efficiency gains, error reduction, and capacity improvements.
• Facilitate prioritization discussions with senior team members
• Collaborate with automation architects, developers, and data scientists to shape requirements that ensure functional precision and scalability.
• Oversee initiative tracking, reporting, and communication of value realization metrics to executive sponsors.
• Establish and improve the intake and governance framework for automation and AI projects, promoting transparency, repeatability, and data-driven decision-making.
• Be a subject-matter advisor on automation trends, intelligent document processing, generative AI use cases, and ethical AI considerations.

• 5+ years of experience in business analysis, process automation, AI, or digital transformation.
• Experience defining and delivering automation or AI-enabled solutions with measurable Return on investment.
• Experience with automation and AI technologies, including MS Playwright, RPA (UiPath, Power Automate, Automation Anywhere), workflow orchestration, intelligent document processing, and generative AI.
• Experience in business case development and financial modeling.
• Experience managing complex stakeholder environments and influence prioritization decisions across departments.
• Storytelling skills—able to distill technical details into clear, actionable business narratives.
• Experience working within Agile or hybrid delivery models, with proficiency in backlog and intake management tools such as Jira or Azure DevOps.
• Prior experience designing or operationalizing automation governance frameworks or intake portals.
• Exposure to enterprise-scale AI transformation programs or automation centers of excellence.
• Familiarity with data visualization and reporting tools (Power BI, Tableau) for tracking automation KPIs.
• Certification in business analysis (CBAP), Agile (CSPO/PMI-ACP), or RPA platforms.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work fully remote, hybrid or in-office #LI-remote
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.