Brand Designer

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About the Role

We’re looking for a Brand Designer to elevate Kustomer’s visual identity across every touchpoint—from campaigns and events to digital channels and thought leadership content. As part of our brand and marketing team, you’ll help shape how the world sees and experiences Kustomer.

This role is perfect for a highly creative, detail-oriented designer who thrives in fast-paced environments and loves balancing big-idea concepting with pixel-perfect execution.

What You’ll Do

• Brand Leadership: Evolve and uphold Kustomer’s brand system, ensuring consistency while pushing creative boundaries

• Campaign Design: Concept, design, and deliver assets for integrated marketing campaigns (digital, social, email, events, print, video)

• Content Creation: Collaborate with marketing, product, and sales teams to create engaging visuals for presentations, case studies, product launches, and customer stories

• Creative Strategy: Partner with the Creative Director to translate business objectives into compelling visual storytelling

• Cross-Functional Collaboration: Work closely with copywriters, marketers, and product designers to maintain a unified brand voice and experience

• Innovation: Stay on top of design trends and bring fresh ideas to help Kustomer stand out in a competitive market

• Mentorship: Provide guidance and feedback to our agency partners

What We’re Looking For

• 5+ years of professional experience in brand, marketing, or visual design (preferably in SaaS, B2B, and/or tech)

• A portfolio showcasing a strong foundation in typography, layout, color, and digital-first design

• Expertise with Adobe Creative Suite, Figma, and designing with motion in mind (After Effects, Premiere, etc. a plus)

• Experience developing creative concepts for multi-channel campaigns

• Strong communication skills - you can present ideas clearly and persuasively to both creative and non-creative stakeholders

• A systems-thinker who can balance creativity with brand consistency

• Passion for collaboration, curiosity, and pushing creative boundaries

Nice to Haves

While we love a generalist who can flex across many mediums, we’re also excited by candidates who bring deeper expertise in specific areas, such as:

• Web Design & Development: Designing responsive landing pages, collaborating with developers, or bringing interactive experiences to life (HTML/CSS knowledge a plus)

• Motion Design & Animation: Creating engaging animations, micro-interactions, or motion systems using tools like After Effects, Lottie, or similar

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.