Branch Operations Supervisor

The role:

We’re looking for a customer-focused banking professional who is ready to take the next step in their career and make an impact within the branch.

As a Branch Operations Supervisor, you’ll be a key partner to the Branch Manager, helping lead day-to-day branch operations and supporting the teller team. You’ll serve as a go-to resource for the team and step in as the branch lead when the Branch Manager is unavailable.

This is a great opportunity for someone who enjoys delivering exceptional, white-glove service, takes ownership, brings positive energy to their team, and is excited to grow as a leader.

What you’ll do: 

• Help lead daily branch and teller operations, ensuring accuracy, efficiency, and a strong customer experience.
• Provide coaching, direction, training, and support to tellers and serve as a trusted resource for the team.
• Step in to oversee branch operations when the Branch Manager is unavailable.
• Deliver high-touch, white-glove customer service while navigating transactions and manual processes with accuracy and urgency.
• Process customer transactions and account maintenance, including new account opening.
• Manage teller balancing, cash ordering, vault operations, deposits, withdrawals, transfers, and other daily banking activities.
• Research and resolve transaction discrepancies and provide teller approvals and operational guidance.
• Support teller scheduling, onboarding, and training.
• Help create a positive, collaborative environment by taking initiative, supporting teammates, and approaching challenges with a solutions-oriented mindset.
• Identify customer needs and connect them with appropriate Bank products and services.
• Ensure branch activities follow Bank policies, procedures, and regulatory requirements.

What you’ll need:

• 2+ years of banking or financial services experience preferred.
• 1+ year of leadership or team-lead experience is preferred and we’re also open to someone ready for their next step who has demonstrated leadership through coaching, training, taking ownership, or serving as a go-to resource for their team.
• Punjabi bilingual proficiency is highly preferred and would be especially valuable in supporting our customers.
• Spanish bilingual proficiency is also preferred and considered a plus.
• A genuine passion for delivering exceptional, white-glove customer service.
• A positive, proactive, and solutions-oriented mindset with the ability to bring positive energy to the team.
• Ability to take ownership, prioritize effectively, and act with urgency while maintaining accuracy.
• Strong communication, organizational, and problem-solving skills.
• Ability to coach, support, and encourage others while promoting accountability and teamwork.
• Strong attention to detail and ability to remain composed in a fast-paced branch environment.
• Flexibility to work Monday through Saturday and support other Bank locations as needed.