Billing Support Specialist

About the Role

As a Billing Support Specialist, you’ll play a vital role in providing top-tier service by delivering fast, accurate, and effective solutions to Billing customers. Your ability to understand customer needs and resolve issues efficiently will directly impact customer satisfaction and help meet their objectives. If you’re passionate about problem-solving, delivering exceptional service, and making a difference in a dynamic environment, this role offers the opportunity to contribute meaningfully to both customer success and business growth.

Your Area of Focus

• Provide billing support to healthcare providers, billers, and administrative teams via phone, email, and chat.
• Resolve technical issues regarding billing, claims processing, utilizing features effectively, and payment issues within the platform.
• Assist users in navigating the software, managing patient accounts, and utilizing features effectively.
• Utilize Salesforce to log, track, and manage customer support cases.
• Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams.
• Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
• Ensure compliance with HIPAA and healthcare data security regulations when handling sensitive information.
• Collaborate with training teams to improve self-help documentation, FAQs, and user guides.
• Meet or exceed customer satisfaction, response time, and resolution targets.
• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.

Your Professional Qualifications

• High school diploma or equivalent required; associate’s degree preferred
• 12-month minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company
• Experience in Medical Billing or Healthcare industry
• Understanding of medical billing workflows, insurance claims submissions, and payment processing
• Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus
• Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
• Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred
• Knowledge of HIPPA compliance and data security best practices
• Ability to navigate and troubleshoot SaaS- based platforms and related integrations
• Basic coding knowledge related to medical billing and claims processing
• Understanding of claims submission and payer communications, including EDI enrollment process
• Analytics skills to diagnose and resolve billing-related issues efficiently
• Strong interpersonal and communication skills to support healthcare providers and billing teams effectively
• Experience using CRM platforms such as Salesforce
• Strong multi-tasking and time management skills

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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