Billing Support Specialist II

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.  Protection Starts with People.  Proofpoint.

The Role

Our Billing Support Specialist II is a key player to the service we provide our customers. This role is responsible for working with customers and internal employees to send invoices and credit memos, answer customer questions, and resolve issues while maintaining a high level of customer service in all communications. In addition, the Billing Specialist will set up customer billing and credit information in the ERP system and work closely with management on credit and/or tax portal procedures. This position is a prime opportunity for someone looking to help shape the internal billing function with an industry leader.

Your day-to-day

• Send invoices using email and vendor portals in a timely, efficient, and accurate manner Maintain customer master database
• Maintain an audit trail of sending invoices (when they were sent, who they were sent to, etc.)
• Manage various invoicing email groups to address any customer questions and reconcile accounts
• Work closely with the Order Management and the Accounts Receivable teams to ensure invoices are created, delivered and scheduled for payment
• Set-up new customer billing and credit information and maintain current e-mail information in the ERP system
• Additional billings/invoicing tasks/projects, as needed

What you bring to the team

• 2 – 4 years prior experience with invoicing/billing is preferred
• Curiosity and analytical skills to research and resolve questions with customer portals and internal procedures
• Ability to communicate effectively with internal and external parties to ensure invoices and supporting documentation are correct, and discrepancies are resolved in a timely manner
• Pro-active outreach to help answer questions and resolve issues
• Ability to work in a deadline driven, high volume environment.
• Stamina to work extended hours at quarter end to deliver all invoices according to SLA
• Self-motivated with a knack for being meticulous, detail oriented, and organized
• Track record of being a strong team player with great people/customer service and communication skills
• Strong written communication skills to document internal procedures
• Solid MS Office and Computer skills – to create formulas in Excel and complete Vlookups in Excel
• High computer application literacy including ERP systems - preferably Microsoft D365, Salesforce, plus the ability to learn multiple customer portals
• Understanding of credit and tax procedures is a plus

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

#LI-AN2

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

All other cities and states excluding those listed above: