Billing Specialist

Hourly Rate:
•    $27.51 - $28.51 Per Hour

Benefits
•    Paid time off
•    401k, with company match
•    Company sponsored life insurance
•    Medical, dental, vision plans
•    Voluntary short-term/long-term disability insurance
•    Voluntary life, accident, and hospital plans
•    Employee Assistance Program
•    Commuter benefits
•    Employee Discounts
•    Free hot healthy meals for unit operations roles

Main Duties and Responsibilities: 

• Daily review of flight service tickets for accuracy, input corrections into CxP Portal 

• Performs SAP back-flushing 

• Manually creates billings for charters (101C) and off-scheduled flight activity 

• Audits flight tickets prior to cycle change assuring accuracy of menus and billing codes 

• Researches billing discrepancies; assist with resolution due to price, quantity and service discrepancies and Escalate to Account Services Group to get immediate solution. 

• Assists in the setup and configuration of schedules and catering rules in the billing system and extracts this information from various units. 

• Collects and processes sales order data from an assigned set of units. 

• Assists in the bill of materials data in SAP. 

• Assist in Meal Tagging Review 

• Assists in data entry related to pricing and billing. 

• Assists in the electronic invoicing (AP Related activities) 

• Assists in gathering data for invoicing. 

• Assists in reporting metric data. 

• Runs assigned system processes. 

• Resolves any reported issues in a timely manner. 

​

Qualifications 

Education: 

• High school or GED required. 

• Associates degree in business or related field preferred. 

Work Experience:  

• 3 years invoicing/billing experience. 

• 3 years customer service experience. 

• Previous experience with an ERP system a plus. 

Technical Skills: (Certification, Licenses and Registration) 

• Ability to plan & organize work schedules, establish workload priorities and perform assigned tasks in a timely manner. 

• Must have an excellent attention to detail. 

• Excellent Microsoft Windows, Excel and Word skills. 

• Good basic math, analytical, follow-up, problem solving and organizational skills 

• Airline and food manufacturing industry experience helpful 

• Ability to adapt well to change and change management 

• Must be able to understand and apply basic knowledge of an ERP system 

• Must have excellent attention to detail 

• Must thrive in a team based environment 

• Must have the ability and desire to meet required timelines, and be proactive in problem solving 

Language / Communication Skills: 

• Must have excellent written and oral communication skills 

• Must have strong interpersonal skills and the ability to communicate with internal and external customers 

• Must have strong customer service skills 

Job Dimensions 

• Thinking – Information Search and analysis & problem resolution skills 

• Engaging – Understanding others, Team Leadership and Developing People 

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively 

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus 

Demonstrated Values to be Successful in the Position 
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: 

Excellence
•    We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
•    We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion
•    Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
•    We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility
•    We care about what we do, and we understand the impact we have on others and the planet.
•    We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Respect
•    Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
•    We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

​

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.