Billing Specialist - Remote

Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

The Billing Specialist plays a critical role in managing accurate account approvals, maintaining parent-child account relationships, and ensuring data integrity within the billing system. This position is responsible for verifying account information, preventing duplicate account creation, and supporting timely and precise invoicing processes. The ideal candidate will have strong attention to detail, excellent analytical skills, and the ability to collaborate effectively across departments to maintain clean and compliant accounts receivable records.

Essential Job Functions:

• Review and approve new customer accounts, ensuring all required documentation is complete and accurate before account activation. Verify the accuracy of account data captured to maintain data integrity and compliance with company policies.
• Update and maintain customer account information as needed, including adjustments and corrections to ensure ongoing accuracy.
• Generate, review, and process invoices, ensuring all necessary information such as itemized charges, pricing, discounts, taxes, and payment terms are accurate and compliant with company policies and relevant regulations.
• Scrutinize billing data for completeness, addressing discrepancies proactively to minimize billing disputes and delays.
• Work closely with internal departments such as sales, customer service, and finance to resolve billing issues, clarify account details, and support billing operations.
• Respond professionally and promptly to customer inquiries related to billing and account status, providing clear explanations and resolving disputes to maintain positive client relationships.
• Maintain detailed and organized accounts receivable files and documentation to support audits, reconciliations, and management reporting.
• Ensure adherence to company policies, financial controls, and regulatory requirements related to billing and accounts receivable activities.
• Participate in special projects related to billing process improvements, system upgrades, or policy updates as assigned by management.

Specific Skills and Attributes:

• Exceptional attention to detail to ensure accuracy in billing, account data, and documentation.
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Comfortable adjusting to new systems, processes, and changing business requirements.
• Collaborative mindset with a willingness to support colleagues and contribute to team success.
• Strong commitment to providing excellent service and resolving billing inquiries professionally.
• Proactive in identifying potential issues and implementing solutions before problems escalate.
• Intermediate knowledge of MS Outlook, MS Word, and MS Excel.

Qualifications:

• At least 2 years of professional experience working with financial transactions, billing, or accounts receivable functions in a corporate environment.
• High school diploma/GED required (Associate degree in a business-related field preferred)
• Proficiency with billing software and ERP systems (experience with Dynamics or similar platforms preferred).
• Strong data entry and data validation skills with high attention to detail.
• Ability to analyze account data, identify discrepancies, and resolve billing issues efficiently.
• Excellent verbal and written communication skills for effective collaboration with internal teams and external customers.
• Strong organizational abilities to manage multiple accounts and billing tasks simultaneously.
• Familiarity with financial regulations and internal controls related to billing and accounts receivable.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.