Billing Coordinator

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together. 

About the Role:

We are looking for a Billing Coordinator who will be responsible for engaging with patients to address billing inquiries and resolve billing discrepancies while maintaining detailed records and adhering to company billing policies and procedures. Strong customer service, communication, and attention to detail are essential to help us maintain a high level of patient satisfaction while driving outstanding revenue collection. This is a full-time, Monday-Friday, normal business hour role, reporting to our Head of Revenue Cycle Management while working closely with the Clinical and Practice Operations teams. This is a remote position that can be located anywhere in the U.S. 

What You Will Do:

• Patient Communication: Engage with patients in a friendly, helpful, and timely manner to address inquiries related to invoices, payments, insurance coverage, service offerings, and claims processing information. 
• Assist with billing error resolution: Identify and rectify any billing errors, including discrepancies with incorrect patient information, insurance changes, and membership updates.
• Invoice review and generation: Review invoices to ensure they are accurate as well as providing patients with detailed invoice receipts upon request. 
• Inquiries from insurance: Provide medical records, claims data, and any other information requested from insurance to help facilitate payment of claims. 

About You:

• 2+ years of experience in medical billing or medical insurance, with a strong understanding of CPT, ICD-10 codes, insurance coverage, and EMR systems
• Associate’s or Bachelor’s degree strongly preferred 
• Strong customer service mindset with a passion for helping patients and optimizing workflows
• Excellent verbal and written communication skills
• A drive for cross-functional collaboration and teamwork, with exceptional customer service skills and a patient-centered approach.
• Demonstrated track record of identifying opportunities to improve efficiency and uncover root cause problems.
• Highly organized with strong judgment, coordination, and prioritization skills; proven ability to manage multiple tasks efficiently
• Tech-savvy, with proficiency in Google or Microsoft systems, and the ability to quickly adapt to custom-built IT systems
• Strong problem-solving skills, attention to detail, and ability to work independently
• Passion for cross-functional collaboration and teamwork
• Exceptional customer service skills with a patient-centered approach.

More about Form Health’s benefits:

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision) 
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave

Form Health’s commitment to building a diverse, equitable, and inclusive work environment:

Form Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.