Bilingual (French/English) Account Manager / Gestionnaire de compte

Do you enjoy having a consultative approach towards sales and driving revenue?

Do you enjoy collaborating with teams and customers to deliver on common goals?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

As an Account Manager, you will build trusted customer relationships and help drive revenue growth through a consultative, solution-based approach. You will partner closely with customers and internal teams to support onboarding, product adoption, retention, and long-term success while demonstrating the value delivered through our solutions.

Responsibilities

• Provide tactical and strategic management to a subset of Customer Success team responsible for onboarding new customers
• Drive consistent performance and results by leading and sponsoring continuous improvement projects
• Act as the product expert, supporting both customers and internal teams while adhering to best practices
• Develop a deep understanding of customers’ objectives and become their trusted partner
• Define and oversee lifecycle processes and touch points for customers on product usage, onboarding, adoption, and NPS
• Conduct regular account reviews, manage escalations, and create standard presentation materials for lifecycle plans
• Determine how to define, drive, and demonstrate the value and Return On Investment delivered
• Gather feedback internally from teams and externally from customers for alignment and continuous improvement

Requirements

• Solid communication, organizational, and time management skills
• Ability to work effectively in a constantly evolving and rapidly growing product sales environment
• Technical aptitude with advanced computer skills including Excel, Word, PowerPoint, and CRM applications
• Ability to execute sales strategies and communicate them to a wide range of audiences
• Ability to work in a team-selling environment
• Excellent strategic account management experience in sales and client retention using solution and consultative selling approaches
• Successful track record of B2B sales experience in subscription, solution-based selling, or similar business models

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Home Based - Canada ON $65,400-$109,000(CAD) and Total Target Cash Range for primary location in Ontario is $100,600-$167,900(CAD). Canada National Base Pay Range: $65,400 - $109,000 (CAD). Total Target Cash Range: $100,600 - $167,900 (CAD). Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. This posting is for an existing vacancy. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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