About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
As a Benefits Specialist you will be the trusted first point of contact for active employees, helping them understand and make the most of their benefits. You’ll provide guidance, resolve questions, process updates, and ensure smooth and positive employee experience.Please note: This posting includes multiple openings under the Benefits Specialist role. By applying, you will be considered for all openings associated with this title.
Participant Counseling & Customer Support
- Provide clear, empathetic guidance on benefit options, coverage, payroll deductions, and plan changes.
- Respond to inbound calls, and case inquiries; follow up as needed to resolve open issues.
- Explain complex topics (medical, dental, vision, or other benefit plans) in easy-to-understand terms.
Case Handling & Processing
- Initiate, update, and close employee cases; document all contacts accurately and timely.
- Process enrollments, changes, deductions, and corrections according to defined procedures.
Compliance & Quality
- Adherent to HIPAA privacy/security standards and company policies
- Meet quality assurance targets for accuracy, completeness, and compliance.
Carrier & Client Coordination
- Collaborate with carriers and internal teams to confirm coverage, effective dates, enrollments, and adjustments.
- Partner with client service teams to support employer-specific plan nuances and escalated employee questions.
Continuous Improvement
- Participate in training, huddles, and calibration sessions.
- Contribute to knowledge base updates and process improvement initiatives.
Experience
- 1–3 years of customer service or contact center experience required
- Benefits administration experience is a plus but not required.
Knowledge & Skills
- Strong verbal and written communication skills with active listening
- High attention to detail, and strong documentation discipline
- Problem solving and de-escalation under time pressure.
- Comfortable navigating multiple systems and multitasking between calls and administrative tasks.
- Familiarity with Microsoft Office (Word, Excel, PowerPoint).
Education
- High school diploma or equivalent required.
- Associate or bachelor’s degree is a plus.
Preferred Qualifications
- Experience in a contact center or high-volume customer support environment.
- Exposure to benefits, insurance, or healthcare plans is a plus.
- Bilingual (e.g., Spanish/English) is a plus.
Schedule & Work Model
- Hybrid: Minimum 3 days per week in Lake Mary, FL office.
- Operating hours: Monday–Friday, 7:00 a.m.–9:00 p.m. EST (multiple shifts available).
- Occasional Saturdays during peak periods.
- Flexibility required during peak enrollment seasons.
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
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