Barostim Coordinator - MedTech (Bilingual)

Why work for CVRx?

CVRx pioneers' unique therapies that harness and harmonize the body’s natural systems, benefiting society and making CVRx a universal role model in healthcare. We value our commitments to others and continue to overcome challenges through determination, collaboration and purpose. If our culture and values speak to you, and if you have a passion for cutting-edge medical technologies, join our team and our mission to help others live better lives.

To be considered for this remote WFH position, you should reside in the Mountain or Pacific time zones and be fluent in both English and Spanish (written and spoken).

A day in the life:

Are you passionate about educating others and making a real impact on people’s lives? As a Barostim Coordinator, you’ll play a key role in raising awareness about life-changing CVRx therapies, connecting with new consumers through meaningful and informative conversations. Whether it’s via phone, email, chat, or text, you’ll have the opportunity to engage with individuals daily, helping them navigate their healthcare options and providing essential education.

This dynamic role is perfect for someone who thrives in fast-paced environments and has experience in roles such as education, call centers, medical office support, social work, or any field that involves daily interaction and guidance with people. If you’re someone who enjoys helping others, following up on inquiries, and conducting research to meet customer needs, this could be the perfect fit for you!

Key Duties and Responsibilities:

• Phone screen consumers, enter accurate information into the relevant Customer Relationship Management (CRM) database, and schedule consumers for consultation appointments with providers.
• Respond to inquiries in a respectful manner to meet needs of requestor, demonstrate empathy, offer education, and provide empowerment.
• Provide consumers with relevant and accurate disease awareness and therapy information meeting CVRx’s standards.
• Successfully manage conversations with consumers, including those expressing frustration or who are emotional.
• Document interactions per applicable policies and processes.
• Document request requirements, timeline, and communicate to consumers, field representatives, and customers as needed.

What we expect from you:

• 4 years of relevant experience in a virtual call center environment
• Must be able to work in the Pacific or Mountain Time Zone during regular business hours
• Proficiency in Spanish and English; both written and verbal communication
• Reliable high-speed internet connection to support video conferencing, large data transfers, and uninterrupted work performance in a remote environment
• Previous consumer recruitment experience; consumer education; physician office front desk experience; general educator experience; call center; or social work experience
• Excellent time management skills, ability to manage competing priorities, organizational skills, and attention to detail
• Strong verbal and written communication, critical thinking, and organizational skills
• Ability to establish and maintain effective working relationships with coworkers, managers, and consumers
• Independent, self-motivated, self-starter
• Knowledge of CRM software and Google applications
• Strong competency in computer skills, specifically Microsoft Office including: Word, Excel, Outlook, and Teams

What we would like to see:

• Experience with consumer or clinical trial recruitment is preferred

Working Conditions:

• Remote with reliable, professional WFH conditions, in a Virtual Call Center setup: this role requires extended periods of time doing computer-based and telephone work
• Position can be must have quiet work environment with no interruptions or noise during business hours
• May be required to be fully vaccinated against the COVID-19 virus and other diseases

What we offer:

CVRx is proud to offer competitive salaries and benefits plans.

We offer a culture of teamwork, collaboration, and positivity, where challenging the status quo is welcomed, continuous learning is valued, and each of us has an opportunity to make a significant impact in an exciting, purpose-driven startup environment while also having fun.

Salary (or Hourly) range for U.S locations (USD): 60,000 to 65,000 Per Year

The base salary range is applicable across the U.S., complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and specific location.

In addition to Base Salary, this position is eligible for our Corporate Bonus Plan (CBP) which provides the opportunity to earn additional compensation for the company meeting established corporate objectives.

We also offer a competitive benefits package, details listed below:

• Competitive Health & Dental Insurance options with generous Company contributions
• Company contributions to an HSA with a high deductible insurance plan selection
• 401(k) with a company match
• Employee stock purchase plan & stock option grants
• 12 company-paid holidays per year in addition to generous PTO
• Generous paid time off for new parents
• Company-paid life insurance & disability options
• Unlimited growth opportunities
• Training & learning opportunities
• Flexible Schedules

EEO statement

CVRx, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

If you're an independent, self-motivated individual with excellent interpersonal skills, a desire to do great things and have a background in medical devices, healthcare or a related field, we want to hear from you!  

If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. 

This requisition will be open until filled.