Banquet Manager

Job Description
Come join our Amenity Services team as a Banquet Manager
As a Banquet Manager within our Amenity Services Team you will be responsible for overseeing all aspects of banquet operations, ensuring exceptional service and guest satisfaction. This role involves coordinating with Event Planners to execute events, manage staff and ensure that all banquet facilities are set up according to standards. This role is also tasked with training and supervising banquet staff, resolving any issues that arise during events and continuously seeking ways to improve service quality and operational efficiency. Strong leadership, communication and organizational skills are essential for success in this role.In this role you will collaborate with Event Planners, Sr. Hospitality Manager, Dining Managers, Captains and Chefs for operational needs.
Job Responsibilities

• Supervise all banquet events, including corporate meetings, conferences, and special occasions.
• Coordinate with Planners to understand event requirements and ensure client satisfaction is met.
• Collaborate with vendors, suppliers and purchasing team to ensure timely delivery of services and products.
• Conduct post-event evaluations to improve future banquet services.
• Identify and address training needs for the Dining Team, including new procedures and equipment.
• Collaborate with management team to interview, hire and schedule the Client Center dining service team.
• Assist with staff attendance, warnings, suspensions and terminations alongside Human Resources.
• Document all incidents thoroughly, including counseling sessions.
• Learn basic POS troubleshooting and support call procedures.
• Assist in managing cost control and labor standards for efficient dining operations..
• Monitor and record inventory, and assist with month-end inventory processes.

Required qualifications, capabilities, and skills:

• 5+ years Fine Dining or Luxury Hotel experience
• Possess outstanding knowledge of Food & Beverage operations.
• Expertise in banquet operations, including planning, equipment, setups, financials and luxury event service.
• Proficient in managing POS systems and running operational reports.
• Identify implement process improvements to enhance quality and outcomes.
• Act with integrity and choose ethical courses of action to protect the company, clients and customers.
• Ability to work independently, apply critical thinking and make sound business decisions.

Preferred qualifications, capabilities, and skills:

• Experience with Avero or similar logbook systems.
• 3+ years Banquet management experience preferred
• Ability to lift up to 30lbs occasionally and stand for extended periods.
• Available to work late nights, holidays and days as needed.
• Regularly review and incorporate 'on trend' products and services to drive innovation.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.