Banner Plans & Networks Operations Excellence Program Manager

Primary City/State:

Arizona, Arizona

Department Name:

Operations Excellence

Work Shift:

Day

Job Category:

General Operations

The future is full of possibilities. At Banner Plans & Networks, we’re changing the industry to reduce healthcare costs while keeping members in optimal health. If you’re ready to change lives, we want to hear from you.

Banner Plans & Networks (BPN) is an integrated network for Medicare and private health plans. Known nationally as an innovative leader, BPN insurance plans and physicians work collaboratively to keep members in optimal health while reducing costs. Supporting our members and vast network of providers is a team of professionals known for innovation, collaboration, and teamwork. If you would like to contribute to this leading-edge work, we invite you to bring your experience and skills to BPN.

Banner Health Network (BHN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BHN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.

POSITION SUMMARY

This position collaborates with organization leaders to coordinate and lead the assessment, design, and implementation of operational processes and lean management routines that align with the organization’s initiatives to improve clinical and operational performance across the insurance division. The position performs performance monitoring and makes recommendations for data driven decision-making. This position assists with analysis to target areas of improvement and monitors sustainability of improvement efforts, as well as performance management methodologies and practices.

CORE FUNCTIONS

1. Works collaboratively with clinical and operational leaders to assess workflows, data, scenarios and other factors to identify improvement efforts that will enhance clinic and operational. Co-develops business cases and justifications for change opportunities. 

2. Assists with data collection, observations, research and analysis of clinic outcomes, financial and operational performance, and business planning for identification, design and implementation of improvements. Works with clinical and operational leaders to ensure compliance with operating and capital budgets to achieve financial performance.

3. Conducts regular Root Cause Analysis & Corrective Action Planning alongside leaders using the knowledge of process variation analysis, population health metrics and operations research techniques. Develops workflow assessments, gap analyses, recommendations and proposals to drive and sustain positive change.

4. Maintains a working knowledge of operations, identifying top performers and helping disseminate and share best practices.

5. Develops and maintains operation labor models, using operations research and industrial engineering techniques. Balances costs savings associated with operational flexibility against labor cost, using Economic Order Quantity and New Vendor Techniques.

6. Assists in the development and sustainment of operational, clinical, health plan and network value performance management systems to monitor improvements sustainability and effectiveness. Coaches front line staff and managers to ensure adherence to and integrity of the performance management systems. This includes training in lean principles, Types of Waste, 5S Principles, Standard Work, and other process improvement methods.

7. Participates and/or leads high performance teams including stakeholders and peers to assess, design and implement improvement efforts. This includes, but is not limited to, reducing risk and eliminating failures, incorporating processes of human factors, provides visual tools, and standardization of processes to achieve consistency and high reliability. Facilitates change efforts in close collaboration with stakeholders to ensure appropriate application of change and execution methodologies. 

8. Coordinates with clinical and operational leaders to oversee or support implementation of process design, process improvements, technology improvements, work standards.

9. Position understands insurance division and population health operations and measures as problems are complex in nature. Position encourages collaboration between parties involved and/or effected by efforts to develop and achieve insurance division standards and targets. Works with operational and clinical leaders to align efforts to organization’s initiatives. Supports the development of teams across the division in implementation of performance improvement systems, including operational discipline. Provides training and coaching for frontline managers and teams in lean management practices.

MINIMUM QUALIFICATIONS

Bachelor’s degree required.

Significant experience, typically gained through two to four years relevant work experience. Must possess the ability to apply quantitative and qualitative process improvement techniques and perform advanced data analysis. Must be proficient with one or more operating systems, spreadsheets, database managers, presentations programs, and word processors. Must demonstrate a record of leadership with effective communication (verbal and written) and presentation skills as well as ability to identify and meet customer needs in a team environment. Requires effective negotiation capabilities and ability lead in a highly matrixed environment.

PREFERRED QUALIFICATIONS

Experience in Healthcare. Industrial Engineering Degree or a degree in a quantitative, engineering, business or healthcare related field with a Black Belt in Lean/Six Sigma.​ Experience participating in Lead/Sigma transformation or with population health or insurance operations. DemonstrateD working knowledge in Process Design or Process Improvement tools.

Additional related education and/or experience preferred.

DATE APPROVED 05/15/2022

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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