BANKING OPERATIONS LEAD - Special Situations Group: Hybrid Schedule, Los Angeles, CA., Charlotte, NC., or Newark, DE.
WHAT IS THE OPPORTUNITY?
This position is responsible for conducting day to day support of the Deposit Operations department. Key responsibilities include the following: ACH processing including Unauthorized ACH claims, review of login activity to the Banks Commercial Online Banking platform, Deposit Return Item & EARNS notification processing. Additional duties include Hold callback, FAST/Image ATM/Bank by Mail review, SQN data signature capture, and research request. Colleague will represent the department to both internal and external clients in response to inquiries and requests.
What you will do

• Responsible for conducting day to day support of the Deposit Operations for the Special Situations Group (SSG).
• Submit to reverse auto automatic loan payments causing overdrafts.
• Review large item holds, daily high risk, and return item reports.
• Reviews and clears GL accounts for cash item holdover and suspense items.
• Clears outstanding branch settlements sent to SSG.
• Responsible for performing the following day to day processes including Unauthorized ACH claims, Incoming/Outgoing collections, and Death Notification Entries. Utilize Guardian Analytics and Trusteer Pinpoint Criminal Detection software to assist in authenticating client login to the Bank's Commercial Online Banking platform.
• Responsible for the following day to day processes: Hold Callback, Fast Deposit/Bank by Mail Banking review . ACH filters, NOCs, swaps, OD/Stops/special referral and non-posted return decisions on EFunds, create Deposit Services daily/monthly reports.
• Responsible for processing research request for check copies, statements, deposits/offsets and wires. These request are received via the ASAP system and directly from Compliance Support and must be resolved in compliance with the stated SLA's on the ASAP request or from Compliance Support. This includes faxing, emailing or mailing out hard copies of the information requested. Responsible for providing the corresponding images for the daily CTR reports to Compliance Support.
• Responsible for processing Fee Reversal request we receive via the ASAP system. Colleague will perform research as necessary to confirm the fee reversal request is accurate. Once the fee has been validated the reversal is processed on the SIMON system.
• Responsible for processing the Deposited Return Items chargeback report including Return Item Special Instructions, the EARNS notification report, the Duplicate Item report and the SSA report.
• Responsible for processing SQN data signature card maintenance including copying of clients signatures, updating client profiles and adding account messages as appropriate. Also responsible for processing various SQN related reports as well as adding/deleting Client Authorization letters from the server.
• Provide a high level of customer service to both internal and external clients by providing accurate and concise information. Make wise informed decisions within the guidelines of bank policy, department procedures and check requirements for negotiability.
• Provide feedback and update supervisor regarding trends observed while working queues or reviewing reports. Ability to complete assigned duties timely and efficiently with minimal supervision.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 2 years of branch or back-office banking and operations experience.
• Minimum 2 years of experience with Outlook and Microsoft Office Applications

Skills and Knowledge

• Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment.
• Exercise good judgment in making decisions that impact client accounts and City National Bank operations.
• Good oral and written communication skills.
• Excellent organizational skills and detail oriented
• Ability to multi-task while maintaining a high level of quality and efficiency
• Requires excellent working knowledge of complex Bank products/processes and legal/regulatory requirements.
• Great quality and quantity of work, job knowledge, customer service, problem solving, ability to work independently and initiative to take on new assignments. Strong communications skills to handle complicated or sensitive information to clients, account officers or other outside parties.
• Ability to analyze and interpret complex information.
• Experience working in a fast paced environment that demands strong organizational, technical and interpersonal skills.
• Strong working knowledge of IBS Insight, Vsoft, Synergy, Efunds Exceptions Desktop, and Guardian Analytics or equivalent experience.

Compensation
Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
#LI-JO1
#GD-JO
#CA-JO