B2C Manager

Are you an experienced leader in auto finance with a strong background in direct lending and customer acquisition? Lendbuzz is seeking an accomplished B2C Manager to spearhead our direct-to-consumer lending initiatives. This role will be instrumental in developing and managing a small team dedicated to improving customer engagement and optimizing the online auto financing process. The ideal candidate will have extensive experience in auto refinancing, sales funnels, and phone-based sales, with a proven ability to drive results in a fast-paced digital environment.

Key Responsibilities

• Team Development & Leadership: Build, train, and manage a team of two specialists starting in 2025 to expand our direct-to-consumer lending operations. Foster a high-performance culture and provide ongoing coaching to ensure the team meets and exceeds targets.
• Strategy Development & Execution: Develop and implement strategies to drive online applications and improve conversion rates, ensuring that Lendbuzz provides an efficient and seamless experience for customers throughout the application process.
• Customer Journey Oversight: Manage the entire customer journey from initial online application to loan approval, ensuring a smooth and frictionless process that enhances customer satisfaction.
• Sales Funnel Optimization: Analyze and optimize sales funnels to boost customer acquisition and retention, focusing on improving engagement, shortening approval timelines, and increasing conversion rates.
• Phone-Based Sales Training: Train and mentor team members in effective phone-based sales techniques and customer service, ensuring they are equipped to engage with customers and close deals efficiently.
• Collaboration with Marketing: Work closely with the marketing team to create targeted campaigns that drive traffic to the Lendbuzz website and increase engagement, helping to enhance brand visibility and drive leads.
• Performance Monitoring & Reporting: Monitor performance metrics for the B2C lending program, preparing reports on team effectiveness, customer acquisition costs, and ROI. Use data insights to continuously improve processes.
• Industry Trends & Compliance: Stay up-to-date with trends in auto refinancing, consumer lending regulations, and digital sales channels to ensure compliance and competitive positioning in the market.

Qualifications

• Minimum of 7 years of experience in a managerial role within the auto finance industry, with specific expertise in auto refinance and direct lending.
• Proven success in managing sales teams and achieving sales targets, with a track record of leading teams to exceed goals.
• Strong understanding of digital sales channels, customer acquisition strategies, and direct marketing, particularly in the auto finance space.
• Excellent communication skills (both verbal and written), with the ability to engage customers, build rapport, and close deals over the phone.Proficiency in CRM software and a deep understanding of analytics to drive data-driven decisions and optimize performance.
• A proactive and self-motivated approach, with the ability to work both independently and collaboratively in a fast-paced environment.
• Strong problem-solving and organizational skills, with the ability to prioritize tasks and manage competing deadlines.

Why Join Us?

At Lendbuzz, we’re reshaping the way consumers experience auto financing. As the B2C Manager, you will play a pivotal role in expanding our direct-to-consumer lending platform and enhancing our customer acquisition and retention strategies. We offer a dynamic and fast-paced work environment, competitive compensation, and the opportunity to shape the future of auto finance. If you’re a results-oriented leader with a passion for driving customer success in the digital space, we’d love to hear from you.

Apply now to join a rapidly growing company committed to innovation and excellence in auto finance!