Provides combined Azure infrastructure administration and IT help desk support. Responsibilities include managing Azure virtual machines, networking, storage, backups, monitoring, identity, security, patching, and costs; troubleshooting Windows, Microsoft 365, Active Directory, servers, applications, VPNs, and user issues; handling support tickets; documenting resolutions; automating tasks with PowerShell and Azure CLI; and supporting migrations, upgrades, incident reviews, and maintenance.
This is a remote position.
About the role
This is a combined Azure administration and IT help desk position—not a monitoring-only role. You will respond to technical support
tickets, troubleshoot user and server issues, communicate directly with business users, and take ownership of routine Azure
operations. We need someone who can solve problems independently, document their work, and handle production changes
carefully.
Key responsibilities
Help desk and end-user technical support
•Own support tickets in a service desk platform such as Zoho Desk; target first responses within 15 minutes during the shift,
prioritize incidents, resolve issues and keep users updated.
•Troubleshoot Windows workstations, remote desktops, login failures, password resets, application issues, printers, connectivity,
VPN access and performance problems.
•Administer Microsoft 365 and Microsoft Entra ID / Active Directory accounts, licenses, group membership, MFA, permissions and
basic email issues.
•Support Windows Server services, file shares, permissions and business applications; identify when issues require escalation and
include clear diagnostic notes.
•Provide professional support by email, telephone and remote support tools; create clear ticket notes, resolution summaries and
reusable knowledge articles.
Microsoft Azure and infrastructure administration
•Provision, configure, maintain, resize and retire Azure virtual machines and associated resources such as managed disks, virtual
networks, network security groups and storage.
•Administer Windows Server, Active Directory, DNS, Group Policy, remote access and routine patching and maintenance.
•Configure and monitor Azure Backup, investigate failed jobs, and perform documented file, database or virtual-machine restore
tests.
•Use Azure Monitor, Log Analytics and relevant monitoring tools to investigate alerts, service disruptions and resource
performance.
•Apply security best practices including least-privilege access, MFA, firewall/NSG management, patching, secure remote access
and change control.
•Review Azure usage and cost trends; recommend rightsizing and cleanup opportunities, and make approved changes without
disrupting users.
•Use PowerShell and Azure CLI to automate repeatable tasks, collect diagnostic information and improve operational consistency.
•Participate in upgrades, migrations, system onboarding, incident reviews and occasional scheduled maintenance.
Requirements
Required qualifications and experience
•At least 4 years of hands-on IT support or systems administration experience, including 2 years supporting production Microsoft
Azure infrastructure.
•Demonstrated knowledge of Azure virtual machines, networking, storage, backups, monitoring, identity/access management and
cost management.
•Practical Windows Server and desktop troubleshooting; Active Directory, DNS, Group Policy, permissions and remote desktop
support.
•Microsoft 365 administration, including Exchange Online basics, user provisioning, licensing and multi factor authentication.
•Working knowledge of PowerShell; ability to use Azure CLI and interpret logs and error messages.
•Experience managing tickets in Zoho Desk, Freshdesk, ServiceNow, ConnectWise or a comparable help desk tool.
Preferred / additional skills
•Microsoft Certified: Azure Administrator Associate (AZ-104) or other relevant Azure / Microsoft certification.
•Experience supporting remote desktop environments, business applications or managed IT services.
•Basic SQL Server administration, backup / restore and troubleshooting of database-backed applications.
•Exposure to Azure Resource Graph, Kusto Query Language (KQL), Azure security tooling, or infrastructure-as-code.
•Experience supporting business users in the United States or working across US time zones.
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