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Develop and optimize advanced contact center solutions using AWS services, focusing on Amazon Connect and AI technologies, while collaborating with cross-functional teams.
Federal Developer - AWS/Amazon Connect
Location: Remote (US-DC Metro Area)
Job Summary:
As Thunder continues to expand its AWS partnership, we’re growing our Federal team and looking for an Amazon Connect Developer to help us build and optimize cutting-edge cloud solutions.
This role is not just about writing code—you will be playing a crucial role in developing cutting-edge next-generation contact centers leveraging Artificial Intelligence as part of the solution. You’ll play a key role in architecting, optimizing, and managing advanced contact center solutions while working closely with cross-functional teams.
The ideal candidate will have a strong track record in AWS implementations, a foundational understanding of Artificial Intelligence, hold multiple AWS certifications, and demonstrate expertise in designing, deploying, and optimizing scalable cloud solutions. At Thunder, we value technical expertise, but we’re also looking for team players with a growth mindset, creative problem-solving skills, and a passion for innovation. If you're ready to level up your AWS expertise, let’s talk!
Key Responsibilities:
- Architect and build AWS Connect infrastructure using a service-oriented architecture and AWS core services (API Gateway, Lambda, Lex (Voice/Chatbots) , Polly, Kinesis, DynamoDB, Bedrock, and more).
- Develop automation scripts (such as cloud formation) to optimize operational processes, serverless functions, and cloud integrations.
- Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions.
- Collaborate with cross-functional teams to design, implement, and manage AWS and Salesforce integrated projects.
- Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality.
Requirements:
- 3-5+ years of hands-on experience in AWS development, cloud architecture, and automation in the Federal space
- Expertise in AWS services, including some of the following: Lambda, API Gateway, S3, DynamoDB, CloudTrail, IAM, Amazon Q, Bedrock, and CloudWatch.
- Deep knowledge of serverless computing, event-driven architectures, and microservices.
- Experience building AI-driven chatbots with Amazon Lex and designing contact center solutions using Amazon Connect.
- Understanding of call flows, IVR trees, email/chat channel design, and contact center operations.
- Proficiency in scripting and automation (Python, Node.js, or similar).
- Strong problem-solving and debugging skills with a proactive, solution-oriented mindset.
- Ability to work flexible hours to align with US time zones as project work requires.
- Excellent communication and collaboration skills, with experience working across global teams.
Preferred Qualifications:
- At least one AWS Associate Level Certification
- AWS Certified Developer - Associate
- AWS Certified Solution Architect - Associate
- Salesforce Certifications (a plus):
- Salesforce Certified Platform Developer I
- Salesforce Consultant Certifications in Cloud areas of expertise
- Experience with APEX development and Salesforce platform customization.
- Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.
- Familiarity with Salesforce Service Cloud object model, omni-channel, and Service Cloud Voice.
- Strong language skills - fluency in English, both written and verbal.
Must be a U.S. Citizen (required).
- Willingness to attain a U.S. Security Clearance (e.g., Public Trust, Secret) as required by specific projects. Current clearance is not required to apply.
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
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