Nationwide
AVP, Risk Management Field Operations - Commercial and E&S/Specialty
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
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Please Note: This role is open to working remotely in the United States for suitable candidates.
Job Description Summary
Are you a proven leader with strategic, creative and technical commercial risk management skills? Do you have deep insights into the commercial insurance industry and competition with the ability to translate those insights into strategic risk management practices that meets the needs of the Commercial Lines, E & S, and Specialty organization and our customers? If you have these abilities and a drive to achieve financial goals, set strategic direction and make a difference, then we want to hear from you!
The National Field Operations Executive will be responsible for building a national strategy for Risk Management & Client Services delivering risk assessments and consultative services through a team of risk management professionals, third party tools and technology solutions. This role will develop industry-specific solutions and procedures for Risk Management & Client Services field team to improve quality, efficiency, and cycle times across Commercial Lines, E & S, and Specialty organization with a focus on industry specialization. Design and build an inside/virtual team to handle risk management needs in a way that exceeds the needs of Underwriting while providing “on demand” customer consultative services. The role will also conduct market analysis to understand enhancements in technology and services that will help Risk Management & Client Services provide industry leading solutions. Additionally, this role will enhance the field team’s industry expertise through evaluations, development, and guidance from technical experts, field leadership and training experts. The position will also align services with partners to address loss leaders and improve accounts’ risk profiles that positively impacts loss ratios and improve retention of profitable accounts.
Job Description
Key Responsibilities:
- Development and execution the strategic vision for delivery of risk assessments and services across current and future practices through a multitude of methods. Develop a 3–5-year strategic road maps for each industry where the goals align with the overall CL, E & S/S vision and helps support their business goals.
- Develop a national delivery strategy to exceed the needs of Underwriting and our clients from a risk management perspective. Work with partners (UW, Claims, Client Services, & Marketing) to understand their goals and adjust our methodology to best meet their needs efficiently and effectively,
- Refine risk assessments with the help of Staff Underwriting, Industry Practices and Risk Management Industry leaders to provide the needed analysis to help UW price, bind and retain profitable business without over producing the reports. Provide industry-specific solutions that address loss leaders and exposures within the specific industries.
- Lead a team of Field Directors that will support delivery of specialization risk assessments and consultative services across Risk Management's Field & Client Services organization to be seen as industry leaders in areas such as Construction, Manufacturing, Real Estate/Accommodations/Food, and Human Services/Sr. Living and Non-profit.
- Improve efficiency and cycle times through the implementation of a strategic operating model. Develop clear and concise expectations on what is required while empowering risk management professionals to adapt as necessary by the situation.
- Design and build an inside/virtual risk management team to handle the risk management and consultation needs of clients based on the complexity of the risk, time required to complete and expectations of the Industry Practices and Staff Underwriting. Proper design and utilization of this team will lead to efficiency and effectiveness gains.
- Improve industry expertise of the field team through evaluations, development, and guidance from the industry technical experts, field leadership and underwriting partners. Partner with Learning & Development to build foundational to expert level learning paths.
- Partner with leadership, underwriting and other internal departments across the CL, E & S and Specialty organization to provide coordinated account stewardship. Align services to address loss leaders, improve the risk profile of the account and increases overall retention of profitable accounts.
- Engage in feedback process to improve alignment with Underwriting, Staff Underwriting, Claims, Reserving, Pricing, Modeling, IT, and Operations. Foster cross-functional collaboration, establishes regular feedback sessions with relevant departments, share insights, challenges, and opportunities and creates solutions to enhance overall performance.
- Enhance quality, efficiencies, and impacts that drives continual improvements.
- Oversees associate management including performance management, engagement, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement, and corrective actions for direct and possibly indirect reports.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Sr. AVP, Risk Management, CL/ESS and will lead a team of 8-10 Direct Reports and 70 Indirect Reports
Typical Skills and Experiences:
Education: Undergraduate studies preferably in risk management or a related field, graduate studies preferred.
License/Certification/Designation: CPCU, CSP, ARM or other industry designations preferred.
Experience: Typically, 15+ years of commercial risk management and/or other related experience to include extensive technical knowledge, field leadership expertise and at least 5-7 years of management experience.
Knowledge, Abilities and Skills:
Comprehensive knowledge of industry strategy including risk management, underwriting, operations, and finance. Strong business acumen with expertise in risk management within multiple industry segments. Demonstrated competency in strategic and organizational agility and managing a vision and purpose. Has strong problem-solving skills and proven record of strong decision quality. Strong analytical skills and aptitude for financial evaluation of business performance. Ability to collaborate and build strong relationships across the organization. Can influence how we drive results, deal with ambiguity, and communicate effectively at all levels in the organization. Strong self-starter who is innovative with initiative. Proven track record of setting goals and delivering results. Extensive risk management expertise with the ability to integrate knowledge across product lines and segments. Experienced in leading large field risk management teams, setting strategies and executing them throughout a national field organization. Knowledge of commercial property & casualty; insurance operations; finance concepts; regulatory environment; account management; analyzing and problem solving; decision making, building relationships; courage; innovation; communicating effectively, engaging and motivating people; negotiation; influencing others; focusing on service; managing and improving processes; executing well; planning and organizing work.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Normal office environment/WFH.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 05/02/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.
The national salary range for AVP, Risk Management Field Operations - Commercial and E&S/Specialty : $143,000.00-$283,000.00
The expected starting salary range for AVP, Risk Management Field Operations - Commercial and E&S/Specialty : $151,000.00 - $253,000.00
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