AVP, Regional Operations - Stores

Job Description:

Who We Are

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.

Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.

YOU WILL BE:

As the Associate Vice President, Regional Operations you will provide leadership and training support to the Operations Sr Leaders within their assigned geographical area of responsibility. You will be accountable for driving sales and profitability, minimizing expenses, and improving productivity within the region by achieving operations excellence and supporting an exciting in-store environment that follows the merchandise strategies of the company. You are a subject matter expert and are focused on operational procedures, policies, controls and business effectiveness.

WHAT YOU WILL DO:

• Develop strategies that increase efficiency and improve bottom-line profitability. 
• Lead cross-functional partnerships to champion innovative, customer-centric solutions
• Provide consistent coaching to stores on core KPIs and assist in the development of action plans to correct or improve execution. 
• Ensure that all stores understand and execute to the company’s operational standards and expectations
• Monitor operational KPI’s monthly and work with underperforming stores to take corrective action
• Serve as the first point of contact for the General Managers, Store Directors and all Director of Operations leaders, for all Operational concerns
• Deliver ongoing operational overviews to RVPs identifying stores that require development to improve operational effectiveness
• Build strong partnerships within the regional teams and Home Office Shared Services (facilities, alterations, people services, asset protection, etc)
• Collaborate with Credit & Loyalty teams to drive PLCC acquisition and usage.
• Oversee execution of the Dock- to -Floor process, ensuring KPI targets are met.
• In partnership with Corporate Asset Protection, review and approve all Store Shortage action plans to ensure all operational issues are addressed.
• Lead partnership with Corporate Asset Protection, facilitate Store Physical Inventory preparation and reconciliation.
• Enforce compliance with key business practices as outlined in the Store Audit document and that stores can achieve a minimum rating of 3 or better should they be audited. 
• Ensure stores maintain building maintenance and store cleanliness that align with a luxury store environment. 
• Collaborate on the re-design of operational processes and procedures based on needs of the business and customer requirements
• Coordinate the implementation of all new store system changes and or launches with Information Services and training
• Monitor and provide input into potential revisions to operations and procedural manuals
• Ensure all operational policies and procedures are understood and executed in all stores

WHAT YOU WILL BRING:

• Bachelor’s Degree in Business or commensurate retail experience
• Minimum 8-10 years’ experience in Store Operations as a High-Volume Store Manager or retail operations
• Dynamic, high-energy individuals able to demonstrate outstanding leadership competencies
• Self-starter with consistent clear communication skills (written and oral)
• Superior analytical skills with ability to recommend solutions
• Superior organizational skills with ability to multitask
• Able to work effectively in multi-store environment
• Ability to work with all levels of organization to build partnerships

Your Life and Career at Saks

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks. We look forward to reviewing your application.

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.