AVP, Product Manager, Disability Digital & Comms

Description and Requirements
Position: AVP, Product Manager - Disability Digital and Communications
Location: N/A
Setting : Virtual
Reports to: VP, Disability Product Manager
Travel : Up to 20%
The Opportunity
The AVP, Product Manager - Disability Digital and Communications role will report to the VP, Disability Product Manager leader and will provide matrixed leadership across a multidisciplinary team tasked with developing, launching and operating the disability employee and employer digital platforms and ecosystem along with employee communications consisting of texting, emails and letters and manager emails. Product manager responsibilities encompass the entire product lifecycle - from customer discovery to product delivery. The product manager sets the product vision, drives the product strategy by understanding customer needs, the product, and the overall market. The role is accountable for delivering business value to customers and the market by discovering what users need, prioritizing what to build next, rallying the team around a product roadmap, driving the overall delivery of features and capabilities. This role can be a manager for a business value stream for an enabling product (platform) or business capability products.
Key Responsibilities:

• Direct accountability for the execution of a business value stream that delivers features and capabilities based on the market and customer needs
• Lead the cross functional internal agile team and external partners when needed
• Key decision maker, developing the strategic direction of components of the solution and management of backlog prioritization to deliver business value to the market
• Key collaborator with design, engineering and customer success teams
• Lead execution, identify and mitigate risks, and escalation path
• Develop and manage the business case for key platform components
• Collaborate with leadership and stakeholders on critical solution decisions
• Understand customer (internal and external) and market needs by leveraging market research and continuous exploration
• Accountable for the development, communication and execution of the product vision and roadmap
• Build product, manage and prioritize flow of work
• Participate in program increment (PI) planning
• Define and execute releases and program increments
• Participate in demos with product owner and product team
• Coordinate with Global Brand and Marketing teams to develop user experience and content materials that support digital and communications strategy and execution
• Partner closely with Global Brand and Marketing adoption leaders to drive utilization across self-service channels
• Conduct account team training sessions for transformational changes across the digital platforms
• Support external customer and broker discussions around new capabilities and stewardship

People and Culture

• Provide thought leadership to the internal team and be an internal and external champion for the solution
• Promote a culture of experimentation, and proponent for agile ways of working
• Mentor team members and motivate the broader team to acquire new skillsets
• Effectively align resources to achieve key business priorities
• Strong catalyst for change, ability to reimagine the way customers interact with MetLife

Required Qualifications:

• Deep experience with group disability and/or leave products, including end - to - end customer and claimant journeys
• Proven product leadership experience owning strategy, roadmap, prioritization, and delivery outcomes
• Demonstrated success working in Agile / SAFe environments
• Strong people leadership experience, including direct management of senior individual contributors or managers
• Ability to influence without authority in highly matrixed organizations (business, technology, operations)
• Experience partnering closely with technology teams
• Excellent written and verbal communication skills, including executive - level presentations
• Comfort operating in high - intensity, high - visibility environments with competing stakeholder priorities
• Strong stakeholder management skills across Sales, Service, Claims, Technology, and Leadership

Preferred Qualifications

• Prior experience at a large group benefits carrier
• SAFe or Agile certifications

The expected salary range for this position is 164,200 - 218,900. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
164,200 - 218,900