Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The AVP West will lead a team of Regional Vice Presidents (RVP) who lead teams our enterprise net new segment to expand new logos for Five9.
The ideal candidate has demonstrated leadership through 10% YoY growth of their own selling teams and developed individual contributors into managers and directors. This person will have an excellent track record of closing revenue in the technology and software industry. This person is an excellent story teller, focuses on impact and value to customers and prospects, is a critical thinker, and holds their teams accountable to success. This person thinks with a growth mindset and is a change agent.
This role will report directly to the Chief Revenue Officer and will be based in the US, ideally in the western territory. The AVP will lead a team of Regional Vice Presidents in/around the West US.
Key Responsibilities:
- Guide and manage activities of the RVP to ensure company revenue goals and objectives are exceeded
- Ensure each team member is prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and moving opportunities towards a win
- Prepare, coach, and support the sales team by phone and on-site interactions in their sales meetings with prospects
- Encourage and participate regularly with on-site customer meetings, including at least two meetings per month with each team member
- Provide accurate forecasting in Salesforce.com including deals in commit, upside, and pipeline
- Ensure Salesforce.com is embraced by yourself and the team including Leads, Activities, Opportunities, Products, and Forecasting
- Develop and execute a business plan to expand business into new accounts by leveraging company generated leads, business development, partners, channels, associations, and other sales generated leads
- Manage the closing of current-quarter deals while nurturing longer-term opportunities
- Coordinate, manage, and conduct one-on-one and team meetings, and training sessions to ensure ongoing improvement and best-practice sharing amongst the team
- Attract, hire, onboard, train, and retain top sales talent while managing attrition
- Display a thorough understanding of business needs and revenue potential for accounts
- Work with team members individually for ongoing development while always promoting a healthy team environment
- Prepare Sales Directors and yourself for Quarterly Business Reviews
- Other duties as assigned by leadership
Key Qualifications:
- 10+ years of enterprise software sales experience successfully selling solutions at the C-level
- 7+ years of direct sales management experience
- Successful track record in a high volume transaction sales environment and longer term strategic sales with success in leading and closing at least 10 deals per year
- Experience managing and building a team of successful SaaS and/or Cloud sales professionals
- Total comfort demonstrating SaaS/cloud-based software and discussing it with prospects
- Strong track record of exceeding company sales quotas in a complex sales environment
- Proven leadership ability to influence, develop and empower team members to achieve objectives with a team approach
- Experience in territory management and planning, at the regional and account levels
- Proven expertise with teaching, coaching, and training sales methodologies
- Willing to travel at least 50% and as needed throughout the region
- Excellent C-level communication skills
- Strong written, verbal, presentation and organizational skills required
- Bachelor's Degree required
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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