AVP, Client Experience Manager - IAN

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

As the leader in delivering an extraordinary and differentiated service experience, the AVP - Client Experience Role will be responsible for leading our Independent Advisor Network (IAN) Service model while closely partnering with the Field Management team. Your strategic agility, talent management, subject matter expertise and problem-solving skills will be put into action as you guide the team to service excellence.

Responsibilities:

• Act as the primary point of contact between Field Management, LPL service and operations; advocate for advisor and client needs, supporting Service Delivery Consultants dedicated to resolving complex and high priority issues and at times, owning those issues.
• Assist with support staff training opportunities and topics for programs focused on skill advancement and career progression; help to identify and implement program improvements informed by advisor and staff feedback.
• Collaborate with Program Manager to create Standard Operating Procedures (SOP’s) outlining processes and procedures.
• Leverage data to understand current business outcomes, anticipate future trends and impacts in order to present big picture recommendations to business partners and Summit advisors for operational efficiency.
• Help Field Management team identify regular areas of escalation/support to help provide training to advisors and drive down call volume.
• Partner with the Field Management team to establish a framework to assess evolving advisor needs and drive continuous improvement projects and initiatives for our advisor teams.

• Maintain and coordinate distribution of surveys to Field Management team. Prepare regular status updates to key stakeholders, including key learnings, metrics and survey responses.
• Support dotted line team members career development and goals by providing meaningful real-time feedback.

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• Series 7 required
• Minimum 5 years of experience in the finance industry with a strong background in service, operations, or compliance
• Finance industry experience is required, with a focus on customer-facing roles and organizations
• Minimum of three years leadership experience

Core Competencies:

• Experience working in, or leading, service teams within a broker-dealer or custodian
• An entrepreneurial mindset that supports continuous improvement and innovation.
• Demonstrated ability to maintain effective communication and partnerships with various business leaders
• Proven organizational skills to manage multiple projects in a fast-paced environment delivering a high- quality client experience
• Demonstrated client focus with strong analytical and strategic planning skills
• Strong understanding in financial services with background across both W2 and 1099 advisor models

Pay Range:

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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