AVP, Business Process Reengineering

Description and Requirements
AVP, Business Process Reengineering
Location: Virtual
The AVP of Business Process Reengineering (BPR) plays a critical supporting role in advancing MetLife's BPR strategy by translating enterprise transformation priorities into scalable workstreams. This leader will partner closely with the VP of BPR to execute initiatives that simplify customer experiences, streamline operations, and drive sustainable cost savings and process efficiency. The AVP will serve as an operational integrator, enabling execution by leading workstream design, cross-functional mobilization, and progress tracking against defined outcomes.
Key Responsibilities:

• Partner with the VP of BPR to prioritize and activate transformation workstreams across Global Service and Operations.
• Support the development and application of human-centered design and process reengineering methodologies.
• Lead the execution of assigned strategic initiatives across Claims, Call Centers, and other operational areas.
• Support business case development and benefit realization tracking to demonstrate measurable impact.
• Drive stakeholder alignment through the development of executive-ready materials and coordinated communication.
• Manage critical dependencies across business, technology, and risk teams to accelerate solution implementation.
• Develop project delivery standards and templates in partnership with PMO and Operational Excellence teams.
• Coach and manage junior team members or workstream leads to ensure capability development and delivery rigor.
• Contribute to internal capability-building efforts for the broader BPR function (e.g., training, playbooks, knowledge management).
• Serve as proxy for the VP in select steering committees and stakeholder engagements.

Experience Required:

• Bachelor's degree required; Master's degree or certifications in Lean, Six Sigma, or operational excellence a plus.
• 10+ years of experience in transformation, operations strategy, or process improvement, with demonstrated success in execution.
• Proven ability to lead cross-functional teams through ambiguity to deliver outcomes on time and within budget.
• Skilled in synthesizing complex information and communicating effectively with senior stakeholders.
• Strong analytical mindset with experience in business case modeling, KPI development, and benefit realization.
• Comfortable operating in fast-paced environments with evolving priorities.
• High emotional intelligence, collaboration skills, and the ability to influence without direct authority.
• Willingness to travel as needed.

Leadership Competencies:

• Operational Agility: Effectively shifts between strategy and execution to drive progress across multiple initiatives.
• Collaborative Influence: Builds trust and alignment across business, technology, and senior stakeholders.
• Drives Execution: Demonstrates ownership of outcomes and drives momentum toward results.
• Customer Focused: Keeps customer experience and value creation at the center of all work.
• Change Leadership: Models adaptability and resilience in the face of change, engaging others in the transformation journey.

The expected salary range for this position is $180K to $215K. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$180K to $215K