AV Technician Associate - AV Operations Support Technician

About this role

We are seeking a dynamic AV Operations Support Associate to provide exceptional meeting room and event production support, with a primary focus on high-level executives.

Reporting directly the Head of AV Support, the AV Operations Support Technician provides AV technical support for executive meeting rooms and event spaces. This role involves significant exposure, frequently working with executive management and Managing Directors of the firm to ensure seamless and efficient AV services.

Key Responsibilities:

The AV Operations Support Associate ’s responsibilities include, but are not limited to:

Video/Audio Conferencing

• Set up and support video and audio conferences, ensuring all sites are connected on time and are transmitting and receiving high-quality audio and video.
• Assist with troubleshooting video and audio conferencing issues, investigate faults, and recommend actions to rectify them.

General AV Meeting Room Support

• Ensure all multimedia and presentation rooms are maintained in good working order.
• Set up and support AV equipment.
• Provide support for presentations and multimedia meetings, including during the duration of the events.
• Assist with multimedia broadcasting support.
• Respond quickly to urgent and ad-hoc requests.
• Assist with IT-related inquiries during support and escalate issues if required.
• Arrange equipment loans and hires to meet client specifications.
• Conduct regular preventative room checks to ensure all equipment functions correctly according to the room check procedure.
• Report all faults correctly and in a timely manner.
• Perform proactive maintenance and reporting to ensure all AV equipment is of the highest standard and functioning correctly.
• Assist with first- and second-line fault repairs.
• Carry out power down/up procedures when required, usually involving out-of-hours overtime commitments.
• Follow up on reported issues to aid in their resolution.

General Duties

• Advise executive level clients on best practices.
• Provide feedback on communication issues and suggest service improvements.
• Focus on reviewing service and operational issues.
• Assist in training new starters and freelancers.
• Build and maintain strong client relationships.
• Be flexible and support the team in all areas of development.
• Perform manual tasks as needed and assist with moving of equipment.

Global Coordination

• Maintain a strong working relationship with global AV, VC, and Event Production - counterparts.
• Attend meetings with global AV teams to discuss service and operational issues.

Skills and Experience Required:

• Proven AV experience in a world-class global organization, supporting senior-level executives.
• Strong understanding of collaboration platforms like Teams, Zoom, Webex.
• Highly organized, detail-oriented, and skilled at multitasking.
• Excellent writing and analytical abilities.
• Strong executive presence, comfortable guiding senior members of the firm and their staff through the production process.
• High energy, sense of urgency, decisiveness, and ability to work in a fast-paced, innovative environment.
• Capable of operating successfully in a large and complex global corporation while possessing an entrepreneurial spirit and mindset to make things happen.

For New York, NY Only the salary range for this position is USD$110,000.00 - USD$140,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

 

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.