AV Solutions Lead

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together.

Summary

The AV Solution Engineer serves as the strategic technical bridge between physical installation teams, network engineering, and end-user support. This role combines hands-on technical expertise with vendor relationship management and cross-functional collaboration to deliver seamless video collaboration experiences.
Location

This position can sit in any of our U.S. offices and offers a hybrid work schedule.
Responsibilities

• Design and implement standardized AV solutions across multiple office locations.

• Lead technical evaluation of emerging technologies including AI-powered meeting enhancement and immersive collaboration tools.    

• Develop AV configuration standards and deployment playbooks for Teams, Zoom, Cisco, and in-room technologies.           

• Create integration plans bridging traditional AV hardware with cloud-based collaboration platforms.    

• Serve as primary technical liaison with AV integration partners (AVISPL, Yorktel) and equipment vendors.

• Manage vendor relationships from design through installation, testing, and maintenance.      

• Coordinate installations ensuring adherence to firm standards and minimizing business disruption. 

• Provide technical input on budget planning and vendor negotiations.

• Partner with Unified Communications team on network infrastructure and system integration.

• Work with Local Support teams to develop troubleshooting procedures and training materials.

• Collaborate with enterprise teams to align AV solutions with technology initiatives and security requirements.     

• Implement AI-driven analytics to optimize room utilization and predict maintenance needs.         

• Provide Tier 3 escalation support for complex AV issues across all office locations.

• Maintain comprehensive oversight of AV assets including real-time room status monitoring, defect management, upgrade planning, and systematic problem resolution.

• Lead post-incident reviews and maintain comprehensive technical documentation.

• Travel to office locations as required for installations, troubleshooting, and stakeholder meetings.
   

Desired Skills    

Deep knowledge of video conferencing platforms (Microsoft Teams, Zoom, Cisco Webex); proficiency with AV equipment from major manufacturers (Cisco, ClearOne, Crestron, Extron); strong understanding of network protocols, QoS, and bandwidth management for video applications; and experience with cloud-based collaboration tools and hybrid meeting technologies. Preferred experience with AI/ML applications in collaboration technologies; background in professional services or legal technology environment; and scripting/automation experience (PowerShell, Python).

Proven ability to work across multiple teams with varying technical backgrounds and priorities. Excellent project management and vendor relationship management skills. Strong documentation and communication skills for technical and non-technical stakeholders.

Success metrics for this role include the following: AV system uptime and user satisfaction scores; successful standardized solution deployments across office locations; reduction in AV-related support tickets through proactive maintenance; vendor relationship performance and cost optimization; and innovation pipeline and pilot implementation success.
Minimum Education    

• High School or GED
   

Preferred Education  

• Bachelor's Degree in Engineering, Information Technology, or related field.
   

Certificates 

• Industry certifications (CTS, Cisco, Microsoft Teams).

. 

Minimum Years of Experience  

• 5 years’ experience in enterprise AV systems design and implementation.
   

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.

• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.

• Provide timely, accurate, and quality work product.

• Successfully meet deadlines, expectations, and perform work duties as required.

• Foster positive work relationships.

• Comply with all firm policies and practices.

• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.

• Ability to work under pressure and manage competing demands in a fast-paced environment.

• Perform all other duties, tasks or projects as assigned.
   

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.    
Work Environment    

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future. 
 

Disclaimer    

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. 
 

Application Process     

Applicants must apply directly online instead of sending application materials via email. 
 

Accommodation    

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact [email protected]. 
 

Agency applications will not be considered.     
 

No immigration sponsorship is available for this position.    
 

The firm’s expected hiring range for this position is $98,811 - $157,113 per year depending on the candidate’s geographic market location.
 

The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).
 

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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.