The Supervisor manages operations, oversees a team of operators, coordinates with clients, ensures safety, and handles service problems.
Company description
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe.
We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Role Overview:
The Shift Supervisor is responsible for managing and oversight of the operations while acting as the liaison between the Client's program managers and vehicle specialists/operators. They manage a team of operators and ensures efficient delivery of the missions requested by client.
Academic Preference & Qualifications:
- High School Diploma or GED; Bachelor’s Degree from an accredited university preferred
- 2 or more years Operations experience in leading teams.
Key responsibilities:
- Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
- Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution.
- Respond to service problems and investigate and respond to unsafe location/situation reports
- Develop and schedule program work plan in accordance with specifications in conjunction with the client’s staff; oversee daily operations and coordinates activities of program; determines priorities.
- Maintain high standard of safety across the program/team.
Necessary Skills:
- Ability to use a computer to generate reports and schedules.
- Ability to understand, and interpret system operating rules, regulations, policies, phases and routes.
- Good written and oral communication skills.
- Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed.
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
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