Associate Technical Product Training Coordinator

Job Description
Associate Technical Product Training Coordinator
Dallas-Fort Worth, TX
Monday-Friday 8:00 am to 5:00 pm
Hybrid (three days in office and two days work from home)
The Technical Training Coordinator is involved with all administrative functions and requirements related to training events. The purpose of such training events is to increase the users' understanding and utilization of our products. The Technical Training Coordinator will play an integral role in ensuring the technical trainers remain focused on learning objectives not the administrative coordination efforts.
Some of the things you will be doing:

• Event coordination such as, but not limited to, issuing the official session confirmation/ cancellation, processing of training requests, room setups, catering, creation of session documents (sign-in sheets), and the staging of necessary files for group internet-based sessions
• Manage the tracking, imaging, and shipping process for the training laptops
• Manage the learning management systems to monitor and update offerings, billing related activities, reports, and communications
• Manage the NASBA CPE compliance process and issuance of certificates
• Work closely with other Technical Training Coordinators and the team Manager, to ensure processes and procedures are understood and followed for coverage and sharing of duties
• Ability to work effectively in a fast-paced, deadline-oriented environment
• Work environment includes utilizing personal computers and related software applications, with frequent use of keyboard and mouse. Utilizes general office equipment. Frequently sits while performing duties. Lift up to 30 lbs. regularly to included copy paper boxes and laptop boxes
• Assist others with procedures and projects and seek guidance when necessary
• Attention to detail
• Ability to multitask

Communication:

• Express ideas clearly and succinctly
• Prepare clear and concise written communications
• Develop effective presentation skills
• Conduct and facilitate meetings
• Listen attentively and understand the implications of what is communicated
• Demonstrate professional conduct in business situations
• Develop positive, collegial relationships with peers, SMEs, technical support, and managers
• Demonstrate a positive attitude and eagerness to volunteer for new projects

Leadership Effectiveness:

• Promote skills development across the department
• Perform effectively as a team member
• Support team goals and develop your own goals
• Foster an environment where every level offers ideas to improve any aspect of the team (e.g., efficiency, process, morale)
• Promote teamwork across the organization
• Provide peers with assistance
• Read business and professional publications and shares knowledge, innovations and approaches with others

Management Effectiveness:

• Adapt to change in the scope of projects and organizational requirements
• Provide recommendations to improve support excellence and process efficiency
• Communicate issues or risks to project leads
• Provide team members with honest, constructive, and timely insights, and be able to accept constructive feedback with a positive attitude and honest reflection
• Seek guidance to achieve the goals of the overall organizational plan

Service Excellence:

• Ensure quality information is developed for our customers
• Develop information to support customer needs
• Seek to understand customer business needs
• Search proactively for opportunities to exceed customer expectations

What technical skills, experience, and qualifications do you need?

• Proficiency with Microsoft Office 365 tools is required. Strong Microsoft Excel skills preferred.
• Experience with an EMS (Event Management Systems), LMS (Learning Management Systems), Oracle NetSuite, ON24, and Microsoft Teams is preferred

#LI-AM1 #Hybrid #CSCCareers
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.