Associate Technical Accelerator Consultant - Impact

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Become a core part of a new ServiceNow Impact Team we are building in the UK! The Associate Technical Accelerator Consultant role is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value.
As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.
As an Associate Technical Accelerator Consultant, you will assist the wider team by bringing ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations, and a career at ServiceNow means always challenging yourself to improve.
The role is to help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased.
The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.

• Help the team deliver product offerings from our portfolio of Impact Technical Accelerators to customers remotely
• Prepare all client-facing and internal deliverables that are technology-related
• Assist with the identification of process improvement opportunities
• Engage with customers' requests in our Impact Digital Experience portal
• Excited to learn about ServiceNow Products and how they can help solve customer's challenges
• Responsible for understanding business and technical problems addressed by the Impact products and business needs (security, upgrades, etc.)
• Develop and maintain strong working relationships with global Impact team members
• Assist with the development of new offerings for our Technical Accelerators portfolio

Qualifications
To be successful in this role you will have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Bachelor's Degree in a relevant field e.g. business management, consulting, computer science etc.
• Passion and curiosity about technology, and a relentless hunger for learning
• Excited by modern technological innovations such as Artificial Intelligence and Machine Learning
• Loves to win as a team and work efficiently in a collaborative environment
• Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging
• Have a hungry and humble mindset; and proactively seek help when challenges arise

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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