Associate Services Engagement Manager, Managed Services - Networking

Qualifications:

• Bachelor’s Degree in Arts/Sciences (BA/BS) required
• A minimum of 1 year progressive experience in a related field preferred
• Experience working with Information Technology, Networking and/or Managed Services Sales and Customers
• Exceptional communication and written skills

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $69,600 - $87,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. 

If you have any questions or concerns about this posting, please email [email protected]. 

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.  

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

The Services Associate Engagement Manager role will play a supporting role in qualifying scoping, quoting, and landing large and complex Services Solutions.  Preferred candidates possess a basic understanding of complex services solutions, with an ideal candidate having a breadth of knowledge regarding large-scale deployments, ongoing Day 2 operations, and building complex proposals. This candidate should be ready and willing to learn the intricacies of building complex solutions for internal and external stakeholders, and eventually become an expert at solutioning. 

Additional candidate requirements include:

• Success in partnering with Senior Engagement Managers in complex selling processes
• Coordinating with various internal stakeholders (Primary: Leadership; Secondary: Delivery) to get consensus on solution / projects
• Coordinating with various external stakeholders (Primary: Technical Decision Makers, Secondary: Business Decision Makers) to get consensus on solution / projects
• Organization, reporting, and support of customer engagements is critical                      

Responsibilities:

• Supporting complex solution builds through collaboration with multiple departments
• Exceptional communication and written skills
• Basic understanding of the core technologies WWT sells with more in-depth knowledge of the technologies supported within the Services Organization, specifically around large scale deployments and ongoing manage services
• House / update customer presentation / collateral around our Advisory services for Sales and Senior engagement manager use
• Pipeline / SFDC / Smartsheet Hygiene to include weekly updates, team meetings and partner meetings
• Support Engagement managers and Sales with up to date collateral and eventually expertise of our Advisory and Partner practice
• Responsible for the process of engagement, internal meetings, channel partner meeting, registration of opportunities, coordination of partner and customer meetings on the value of our proposals
• Responsible for growth in understanding our services and solutions over time
• Responsible for professional growth in both business and technology to meet or exceed annual planning laid out by leadership for this role