Associate Product Support Specialist

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly Working Hours: 40

As an Associate Product Support Specialist, provide technical product knowledge and available services to support the Bank Division's sales efforts in assigned territories.

Responsibilities:

• Attend Customer Service Manager, Branch Sales Manager, and Branch Sales meetings.
• Handle implementation, installation and training of equipment and services on customer's premises.
• Respond to all questions from customers and Branch personnel.
• Conduct product and service training sessions for branch staff and customers.
• Identify potential sales opportunities and pass said information to appropriate branch sales staff.
• Prior work experience where incumbent has gained in-depth knowledge of at least two of the products or operational service support activities offered by that corporation.

Previous direct customer support or sales experience a plus. PC literate and have a working knowledge of the banking fundamental functions. Excellent customer service, presentation, organizational, communication and interpersonal skills are required.

EOE

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