Associate Process Analyst

The Associate Process Analyst plays a vital role within our Client Experience function, providing analysis on a wide range of organizational operating issues using various sources of data. This position drives organizational efficiency and improvement by interpreting data, identifying trends, and implementing process improvement and process re-engineering opportunities. The ideal candidate will serve as a liaison between business users of technology, technology vendors, contractors, and internal staff to ensure seamless operations and continuous improvement.

• Identifies, analyzes and implements process improvement initiatives
• Provides technical and analytical support for process improvement initiatives
• Performs process improvement initiatives to ensure objectives are met, results are measurable, and support and participation in ongoing efforts is established
• Evaluates data and runs reports from various tools (Power BI, SNOW reports, etc.)
• Performs quality review of process deliverables and identifies where rework or remediation is necessary
• Navigates ITIL framework and processes effectively
• Provides accurate and timely information and appropriate notification as required
• Escalates any disconnects between client expectations and Altera
• Utilizes existing product documentation to support the operation of assigned products
• Maintains a working knowledge of bug/issues being tracked by Product Development
• Conducts proactive health checks and participates in the response to documented system alerts
• Maintains a working knowledge of product program team status reporting
• Identifies the common causes of defects, prioritizes them and systematically removes them
• Interacts with onsite counter-parts on requests/incidents to obtain clarifications and provide resolutions, as appropriate

• 0-2 years relevant work experience preferred
• Healthcare experience with knowledge of Hospital and AMB workflows preferred
• ITIL experience with certification in ITIL Foundations preferred
• Azure certification in Azure Fundamentals preferred
• Understanding of Hosting\Data\Azure center environment

• Bachelor's Degree preferred

• Standard work week or as defined by assignment requirements
• Primarily works in standard office environment or remotely
• May require after-hours, on-call support and/or holidays
• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs

• Up to 10% travel may be required

Why Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.