Associate Key Account Manager

Associate Key Account Managers (KAM) play a critical support role in managing strategic customer relationships within a defined territory. Working closely with a Senior Key Account Manager, you’ll help drive customer engagement, coordinate account activities, and contribute to revenue growth under a shared quota model. You’ll be selling into our installed client base and working alongside our Senior KAMs to support customer renewals and contracts to find and close expansion opportunities. You will partner with a cross-section of internal stakeholders to drive the resolution of client issues. You’ll also be a key member of the team migrating our current enterprise clients to the latest Lytx Hardware and SAAS products. If you love building relationships, solving problems, and selling into an existing client base, we would love to hear from you!

You’ll Get To:

• Assist the Key Account Manager in the execution of strategic account plans and customer engagement strategies.

• In coordination with the KAM, identify expansion, upselling, and cross-sell opportunities aligned with customer goals and product roadmap.

• Coordinate meetings, follow-ups, and documentation across key accounts.

• Maintain Salesforce hygiene and ensure accurate tracking of account activities.

• Partnering with the lead KAM in territory to drive and close expansion, upgrade, and renewal opportunities in our current enterprise client base to achieve a combined quota.

• Identify upselling and cross-sell opportunities aligned with customer goals and product roadmap.

• Build rapport with mid-level stakeholders and support relationship development.

• Respond to customer inquiries and ensure timely resolution of issues in collaboration with internal teams.

• Partner closely with Customer Success, Technical Support, Marketing, Product, Billing and Order Management to solve client challenges.

• Support the lead KAM in the selling process with increasing opportunity complexity, such as  >6 months Sales Cycles and multiple decision makers

• Measure account health through product adoption and usage metrics to ensure ROI deliver value.

• Help KAM prepare and present quarterly business reviews (QBRs) and strategic updates.

• Other duties as assigned

What You’ll Need:

• Minimum of 3 years of sales experience

• You are knowledgeable, have strong interpersonal skills and the result-oriented mindset required to outperform quotas and close deals that set the deployment team up for success 

• You are outstanding at building relationships with clients and colleagues 

• You have a strong drive to succeed and a “can-do” attitude 

• You can think logically, communicate clearly, and are well organized 

• You are a continuous learner and love sharing best practices and optimizing existing processes 

• You are self-reliant with ability to provide recommendations to leadership 

• You like to partner cross-functionally with stakeholders to solve complex challenges

• You are comfortable with ambiguity and can continuously evolve with a fast-growing company 

• Experience organizing and managing multiple account assignments in a high-volume environment 

• Experience in telematics industry or related SaaS solutions including applications in commercial transportation is a plus 

• Ability to travel (up to 50%)

The Incentive Compensation Plan (referenced below) for this position is $30,000.00 annually ($2500.00 a month) at quota, with no cap.