Associate, IT Process Analyst

Entry Level IT Process Analyst - Shift: 4pm -12 AM CT

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.  

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.  

HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION  

Role Summary 

 The Associate IT Process Coordinator provides day‑to‑day administrative and operational support to the IT Service Management (ITSM) function. This role focuses on following established ITSM processes, performing routine coordination tasks, maintaining accurate records in the ITSM tool, and supporting reporting and governance activities.

What You Will Do: 

• Perform routine support tasks for ITSM processes, including Incident, Service Request, Configuration, Change, and Problem Management
• Monitor ITSM queues and tickets to ensure required fields are completed and process steps are followed
• Assist with Change Management activities such as verifying documentation and approvals are present, scheduling changes and maintaining change calendars, preparing materials for Change Advisory Board (CAB) meetings
• Update and maintain ITSM documentation, templates, trackers, and knowledge articles as directed
• Run standard reports from the ITSM tool and maintain spreadsheets or trackers for: Ticket volumes, Change activity and outcomes
• Perform quality checks on tickets and escalate missing or incorrect information to the appropriate team
• Support operational and governance meetings by taking notes, tracking action items, and following up on assigned tasks
• Respond to routine process-related questions from Service Desk and support teams, escalating when needed
• Accurately enter, update and maintain data in company databases such as Configuration Management Database (CMDB)
• Maintain organized and up to date digital records
• Follow all documented procedures, security requirements, and escalation paths

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.   

What You Will Need:  

• Basic understanding of IT operations or IT support concepts
• Strong attention to detail and ability to follow written procedures
• Comfortable performing process-driven tasks
• Basic experience using ticketing or workflow tools (training provided if needed)
• Proficient with Microsoft Office tools (Outlook, Excel, Word)
• Clear written and verbal communication skills
• Ability to manage multiple tasks in a fast-paced support environment

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off

• Three health plan options

• 401k with company match

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement

• Paid childbearing and paternal leave

• Education Reimbursement, Student Loan Assistance or 529 College Funding

• Sabbatical leave

• Wellness program

• Flexible work schedule

As of the date of this posting, a good faith estimate of the current pay scale for this role is $44,700 to $55,890 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. This is a shift role, hours will be 4pm to Midnight, Monday through Friday with an on-call weekend, every 4th weekend. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].