Associate Games User Researcher

About the Hiring TeamLevel Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.
We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

What the Role Entails

About Tencent:

Tencent Games was established in 2003. We are a leading global platform for game development, operations and publishing, and the largest online game community in China. Tencent Games has developed and operated over 140 games. We provide cross-platform interactive entertainment experience for more than 800 million users in over 200 countries and regions around the world. Honor of Kings, PUBG MOBILE, and League of Legends, are some of our most popular titles around the world. Meanwhile, we actively promote the development of esports industry, work with global partners to build an open, collaborative and symbiotic industrial ecology, and create high-quality digital life experiences for players.

Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world. We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

Tencent is expanding its game user research capabilities in Los Angeles and needs an associate researcher to help deliver and analyse external playtests. You’ll join a research team based across LA and London (UK), working across titles from several second party studios. You’ll work closely with an experienced researcher in LA to run end-to-end research across the portfolio. Research will happen in-person from our Playa Vista lab.

Joining Tencent Games, you will work alongside award winning studios, making some of the most popular games in the world. Your mission will be to support these studios to deliver on their intended experience by providing timely insights from members of their target audience. This is a great opportunity to hone your research skills, work across many genres, and help us achieve greater impact across the organization. 

Please note that this opportunity requires you to work from our Playa Vista office. Most of our research is conducted in person, in a dedicated lab. If you are passionate about delivering unparalleled consumer experiences and pushing the boundaries of entertainment, we invite you to join our mission and help us deliver the next generation of cutting-edge games and witness your work improving the experience of millions of users.

What You Will Be Doing:

• Work with studios and production teams to understand their research needs and work with other researchers to translate these into an actionable plan
• Support the design the study from the participant selection all the way to the surveys and interview guides
• Conduct in-depth interviews, usability playtests, gameplay playtests, or other types of research to gather quality, un-biased data
• Analyse and synthetise qualitative and quantitative data
• Merge your findings in the report in a clear, actionable format
• Explore new tools and research methods and opportunities in-line with changes in the games industry

Who We Look For

• You studied human-computer interaction, psychology, sociology or a field with a relevant focus on qualitative research
• You’re early in your career and keen to learn from the industry, you probably already have some experience with user research or games user research
• Good communicator, you can express complex ideas effectively, both verbally and in writing
• Able to prioritize multiple work streams and work well in a team
• You are a gamer, up to date with a variety of genres and title
• You are passionate about games user research and assessing the player experience

Location State(s)

US-California-Los Angeles

The expected base pay range for this position in the location(s) listed above is $88,400.00 to $205,600.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Employees hired for this position may be eligible for a sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis. Subject to the terms and conditions of the plans in effect, hired applicants are also eligible for medical, dental, vision, life and disability benefits, and participation in the Company’s 401(k) plan. The Employee is also eligible for up to 15 to 25 days of vacation per year (depending on the employee’s tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year. Your benefits may be adjusted to reflect your location, employment status, duration of employment with the company, and position level. Benefits may also be pro-rated for those who start working during the calendar year.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.