Associate Director, Hosting Operations

Responsibilities:

• Provide technical leadership to the teams developing as well as managing endpoint’s systems and applications. 
• Develop, review and create standards and policies for endpoint’s systems and management of the systems. These policies should ensure qualified systems are maintained while providing reliability and security. 
• Manage the HDLC for developing endpoint On Prem infrastructure including system, network, security engineering/operations and associated vendor management. 
• Manage the SDLC for endpoint Azure Cloud Engineering including development of IaC and software deployment pipelines, associated features, and enhancements. 
• Plan, develop and implement high availability strategies, capacity planning, performance tuning, and site monitoring for endpoint systems. 
• Guide the team in how to perform the full range of On Premise and Cloud Infrastructure engineering & operations including Data Center systems, network, and security, and Azure Cloud IaC and deployment pipelines. 
• Identify opportunities to streamline endpoint processes and provide tools to automate endpoint functions. 
• Participate in the planning, implementation, and testing of the recovery procedures under the disaster recovery plan.  
• 24x7 on-call production support as needed. 
• Provide Systems Management support for production, staging, development and disaster recovery requirements including incident and security response leadership within the Hosting Operations team.  
• Participate in RFI process for endpoint describing technical processes and environmental conditions. 
• Act in a leadership capacity within endpoint to facilitate technical solutions, problem solving, and development. 
• Recruit, develop, mentor and coach Hosting Operations staff to meet personal and organizational goals and business priorities. 
• Fosters a strong and positive work environment that rewards individual and team efforts and encourages creativity, while maintaining high caliber productivity. 

Education:

• Bachelor’s degree or equivalent work experience 

Experience:

• At least 8 to 10 years of experience with IT infrastructure development, SRE, and/or DevOps. 
• Relevant Cloud and SDLC/orchestration/automation tooling experience. 
• Understanding of building enterprise solutions, capturing requirements, and documenting business needs. 
• Experience leading and managing development efforts to deliver client-facing solutions.  
• Possess and understanding of GxP standards and application to systems involved in clinical studies. 
• Experience managing vendors that include keeping efforts on track and negotiating agreements for development work. 
• Ability to interact effectively with resources from the functional and technical tracks on the project team. 
• Ability to manage multiple tasks with shifting priorities is a necessity. 
• Must be willing to work on-call as part of regular work schedule and when required. 
• Process and detail-oriented with excellent analytical and problem-solving skills. 
• Previous experience working in a fast-paced, entrepreneurial environment preferred 

Skills:

• Strong attention to detail  
• Excellent organizational and time management skills 
• Experience growing and mentoring staff to meet deliverables and objectives 
• Good communication skills 
• Staff management skills