Associate Director, FSP 360

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know: 

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. 

Job Responsibilities

JOB SUMMARY

Provides leadership, direction, and management to FSP 360 functional teams. Provides training, consultation and oversees quality related to operating activities of assigned staff to ensure project deliverables are met. May liaise with other departments or business units to optimize resources as well as to establish harmonized clinical operations practices, processes, and tools. Contributes to operational initiatives. Acts as an SME where country/region/functional knowledge is key. May act as a regional operational lead.

Overall, the role will be responsible for three primary performance areas:

Customer Delivery and Success

• Develops and fosters strong, collaborative relationships with customers and escalates more serious issues as required. Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships.
• Responsible for delivery and compliance with agreed-upon KPIs, as well as analyzing performance and quality metrics to assure BU achievement of regional productivity and compliance metrics; develops and executes mitigation and remediation plans for non-compliance as needed. Expected to address improvement initiatives as identified.
• Responsible for managing headcount and reviewing workloads for all staff in the reporting chain. Oversees resource availability for assigned staff, country, or region, ensuring projects are adequately staffed and staffing needs are promptly identified. Resolves potential resourcing conflicts to facilitate mutually beneficial resolutions. Collaborates with local Talent Acquisition (TA) teams and identifies future customer resourcing needs.
• Proactively communicates and manages customer issues through assigned escalation channels.
• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs. Ensures all staff follow the required training and complete the required documentation. Provides regular compliance updates to management accordingly.
• Conducts oversight visits as required for Clinical Research Associates.
• Responsible for all system updates, and compliance with systems and relevant procedure and practices applicable to the customer and Syneos Health processes.

Business Impact

• Responsible for partnering with internal and external stakeholders to drive and oversee customer growth strategies. May provide support to facilitate new project awards during the proposals and Bid Defense process, providing expert functional guidance where required. May participate in marketing activities, customer presentations and proposal development.
• Responsible for knowledge sharing across the business unit to disseminate best practices and lessons learned in support of the overall FSP 360 operating model. Makes informed and data-driven decisions that result in positive impact on overall business unit performance.
• Responsible for delivering BU revenue targets by supporting the assessment of overall program customer delivery and the development of program/regional staff plan.
• May serve as a Company representative at professional meetings or seminars.

People Leadership

• Responsible for active management of team members’ performance through the established Syneos Health process; at an individual contributor level (M23+) and manager level. Act as a local SME for people related queries.
• Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed.
• Provides administrative oversight (for example, HR processes, timecards, expense reports).
• Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
• Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels.

• Demonstrates commitment to diversity, equity, and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias.

QUALIFICATION REQUIREMENTS (please indicate if ‘preferred’)

• Bachelor’s degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience is required.

• Knowledge of GCP/ICH guidelines and other applicable regulatory requirement.
• Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade.
• Strong time management, technical and organizational skills. Ability to work independently and within a team environment.
• Creative problem solver who is self-motivated, flexible, open to change, collaborative, and possesses a customer-centric mindset.
• Demonstrate strong leadership skills, including ability to set direction, mentor and motivate others to achieve departmental goals.
• Demonstrate understanding of the workflow process, roles, and responsibilities of multiple functional areas.
• Ability to travel as necessary; up to 25%.

At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time.  Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.