Associate Director, Digital Engagement and Innovation

Department:

Location:

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.

At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding – both professionally and personally – because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission – to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

Position Summary:

The Associate Director, Digital Engagement and Innovation plays a pivotal role in driving digital transformation and operational excellence across the Medical Affairs digital ecosystem. This individual serves as a strategic partner in advancing digital initiatives, supporting innovative pilot programs, and ensuring seamless coordination between digital strategy and field execution. The role encompasses leadership of Medical Affairs IT governance, digital MSL program coordination, and identification of emerging technology opportunities to enhance scientific engagement and operational efficiency.

Responsibilities:

IT Governance Committee Leadership (30%)

• Serve as primary Digital Innovation representative and potentially co-chair the Medical Affairs IT Governance Committee

• Drive technology evaluation, selection, deployment, and lifecycle management for medical digital platforms

• Lead vendor assessment and management processes, ensuring compliance, performance, and strategic alignment

• Champion digital innovation pilots and AI initiatives through governance framework

• Coordinate cross-functional alignment on digital strategy and project portfolio prioritization

• Manage budget recommendations and resource allocation for technology investments

• Facilitate resolution of technology issues through decision making and cross-functional coordination

• Ensure technology decisions support Medical Affairs mission and corporate strategic goals

Digital MSL Program Coordination (25%)

• Develop, maintain, and optimize Digital Opinion Leader (DOL) lists for digital MSL engagement

• Coordinate digital initiatives and provide operational support to 2 digital MSLs

• Synthesize insights from digital MSL reports into actionable intelligence for strategic decision-making

• Provide training and support on digital platforms, social listening tools, and engagement technologies

• Bridge field digital insights back to internal digital strategy and governance decisions

• Facilitate coordination between digital MSLs and therapeutic MSL teams for integrated approach

• Support development of KPIs and benchmarks for digital engagement quality and impact measurement

Innovation Scouting & Pilot Development (20%)

• Research and evaluate emerging digital health technologies, AI solutions, and engagement platforms

• Monitor industry trends and competitive landscape for potential adoption opportunities

• Identify pilot opportunities based on field insights and stakeholder feedback

• Develop comprehensive pilot proposals for governance committee review and approval

• Support strategic innovation initiatives with tactical research and feasibility analysis

• Document lessons learned and best practices from pilot implementations

Digital Governance & Compliance (15%)

• Develop, maintain, and implement digital standard operating procedures (SOPs) and compliance frameworks

• Support audit readiness documentation for digital platforms and AI-enabled tools

• Ensure regulatory alignment across digital channels in partnership with Legal, Compliance, and IT

• Manage platform governance, access controls, and user permissions

• Coordinate compliance reviews for digital content and engagement strategies

• Maintain documentation of digital workflows and approval processes

Digital Program Operations Coordination (10%)

•  Coordinate operational aspects of digital initiatives, ensuring timelines and milestones are met

• Maintain documentation of digital workflows, project status and deliverables

• Support content calendar maintenance and pull-through of digital communications

• Own day-to-day management of MA digital vendors, including onboarding, performance monitoring and renewals

Education/Experience Requirements: 

• Bachelor's degree in Life Sciences, Business, Digital Marketing, or related field. Advanced degree (MBA, MS, PharmD/PhD) preferred. Equivalent combination of education and applicable job experience may be considered.

• 8 years of pharmaceutical industry experience preferably in Medical Affairs with working knowledge of digital operations or healthcare innovation

• Proven experience in technology governance, project management, and cross-functional coordination

• Experience with digital platforms, vendor management, and compliance in regulated environments

Additional Skills/Experience/Requirements: 

• Strong understanding of pharmaceutical industry regulatory standards (GxP, compliance requirements)

• Experience with CRM systems, digital engagement platforms, and medical technology tools

• Excellent project management, facilitation, and stakeholder communication skills

• Strong analytical and strategic thinking capabilities with execution focus

• Proven ability to influence without authority and drive cross-functional collaboration

• Experience in change management and technology adoption initiatives

• Strong interpersonal and relationship-building skills across all organizational levels

• Excellent written and verbal communication skills with ability to tailor messages to different audiences

• Proficiency in Microsoft Office Suite and familiarity with data visualization tools

• Ability to adapt to changing priorities and implement new strategies in fast-paced environment

• Willingness/ability to travel up to 25%

Preferred Qualifications:

• Experience in Medical Affairs or pharmaceutical industry

• Knowledge of AI implementation, digital health technologies, or automation solutions

• Experience with IT governance frameworks and technology lifecycle management

• Background in rare diseases or therapeutic area expertise

#LI-Remote

Travere is an EEO/AA/Veteran/Disability Employer

Total Rewards Offerings:
Travere provides comprehensive total rewards offerings that demonstrate our commitment as a diverse, equitable, people-centric, and pay-for-performance organization.    

Benefits: Our benefits include premium health, financial, work-life and well-being offerings for eligible employees and dependents, wellness and employee support programs, life insurance, disability, retirement plans with employer match and generous paid time off.

Compensation: Our competitive compensation package includes a combination of both cash compensation (base pay and short-term incentive) and long-term incentive compensation (company stock), designed to recognize, retain, and reward employees.

Target Base Pay Range:

*This information is current as of the date of this posting and may be modified in the future. Actual pay offered to a candidate will depend on a variety of factors including the candidate’s experience, education, skills, and location. 

Travere will accept applications on an ongoing basis until a candidate is selected for the position.

Travere Therapeutics, Inc. is an EEO/AA/Veteran/Disability Employer.

If you require a reasonable accommodation to complete the application or interview process, please contact us by sending an email to [email protected]. Please note that this email address is to be used exclusively to request an accommodation with the online application, interview or hiring process only. Travere HR will not reply to emails sent to this address for any other reason.