Associate Director, Client Operations

Business Overview

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.

Position Summary

We are currently looking for someone to join our team and be responsible for media and data processes as required by the client across all media channels. The ideal candidate will be someone who has experience in Client Operations plus either Media Planning, Media Buying or Ad Operations. They work well in a fast-paced dynamic environment, understand the sense of urgency and attention to detail inherent in delivering successful media campaigns and the importance of delivering data that is cleansed, harmonized, and accurate.

This is a pivotal role within our rapidly growing team of experienced specialists and must support the team/client as follows:

• Create and document media activation best practices
• Leverage knowledge of Media Planning, Buying & Operations to identify and develop process enhancements to drive efficiencies across client operations managed workstreams
• Roll out of any new processes created by the central team or for new tools adopted
• Find solutions for non-compliance and updating processes to drive further adoption
• Responsible for data sources and quality of data reported
• Governance of weekly processes to ensure Planned & Ordered systems are aligning across budgets and other channel classifications (i.e. Internal WMS)
• Support and guide junior team members in management of QA tools and process compliance
• Ability to identify and resolve conflicts, with support of leadership
• Project Manage internal stakeholders to ensure client deliverables are met

Key Responsibilities

• Work with internal stakeholders to ensure data integrity across multiple client deliverables (Budget Documents, Audit Deliverables, Actualization Deliverables etc.)
• Internal lead for Online Actualization processes (incl. stewardship of internal communications, detailed QA & problem solving, as well as finding solutions or recommendations for future process improvements)
• Internal lead for E2E taxonomy process and implementation, incl. knowledge and understanding of all levels of taxonomy outside of E2E and their impacts to the process (both upstream and downstream)
• Liaison between various internal stakeholders, exhibiting a keen understanding of internal crafts to identify the appropriate internal stakeholders when workstreams/questions require internal collaboration
• Oversee the internal financial and budget processes 
• Support and guide junior team members to produce optimal work and promote upward growth
• Coordinate and ensure standardized set up across all media channels
• Ensure standard of knowledge across all tools and platforms used is consistent across the teams
• Identify opportunities to implement new processes and tools to create efficiencies across teams

Required Skills & Experience

• Excellent project management and time management skills
• Excellent quantitative and analytical skills with the ability to draw conclusions based on data
• Ability to independently investigate, analyze and solve problems as well as clearly communicate results
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Strong attention to detail, well organized and possesses the ability to priorities multiple tasks under pressure
• Strong Excel proficiency is required
• Knowledge of media tools (Guideline Planning, Mediaocean – Prisma/MBOX) is essential
• Ability to work collaboratively as part of a cross-functional team
• Excellent verbal and written communication skills, ideally comfortable in a consultative, client-facing environment

Desired Skills and Experience 

• 4+ years’ experience with digital operations processes
• Previous experience managing a teams of 3+ people
• Be a highly motivated team player

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days. 

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award. 

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.   

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email [email protected].

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.