WHO WE ARE
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
As an Associate Customer Success Manager, you’ll help clients achieve meaningful results with Edmentum solutions by executing implementation plans, applying your expertise, and building relationships to support program adoption and customer satisfaction.
In this role you will:
- Execute implementation plans tailored to client needs and goals
- Apply your knowledge of Edmentum products and state requirements
- Monitor and enhance customer satisfaction, resolving common issues
- Support program adoption through relationship-building and process improvements
- Assist sales efforts by demonstrating expertise and supporting growth
- Collaborate with internal teams to ensure seamless communication and customer health
- You have a Master’s degree in Education (strongly preferred)
- You bring 5+ years of experience leading education technology implementations
- You have solid knowledge of curriculum, instruction, and education trends
- You are skilled at managing multiple priorities and projects
- You communicate effectively with all stakeholders
- You analyze data to drive recommendations and improvements
- You build strong relationships and foster collaboration
- You are willing to travel up to 40%
- You thrive in fast-paced, changing environments
- You are passionate about driving change in education
- You are committed to Edmentum’s mission, values, and inclusive culture
- You are willing to take on evolving responsibilities based on business needs.
- You are willing to take on evolving responsibilities based on business needs.
Job Application Deadline: January 20, 2025
At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.
We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.
Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact [email protected].
As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.
Edmentum’s notice regarding the collection of personal information from interested candidates is available here
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