Associate Customer Onboarding Manager

The Associate Customer Onboarding Manager supports the onboarding of Small Market and Mid-Market customers by helping guide them through their initial setup and early use of Foley’s products. This is an early-career role designed for someone eager to learn, build deeper customer-facing skills, and grow within Customer Success.

You’ll work closely with experienced Onboarding Managers and cross-functional partners while developing a strong foundation in onboarding, customer communication, and Foley’s solutions.

• Support the Scaled onboarding of new customers using established processes and playbooks

• Assist customers with account setup, product configuration, and basic training in both one-on-one and group settings

• Conduct onboarding calls and follow-ups with clients to promote adoption of Foley’s software

• Help educate customers on how to use Foley’s products to meet compliance requirements

• Track onboarding tasks, milestones, and customer progress in internal systems

• Partner with Sales, Support, and Customer Success to ensure smooth customer handoffs

• Identify questions, challenges, or delays during onboarding and escalate as needed

• Contribute to onboarding documentation, templates, and process improvements

• 1-3 years of experience in a customer success or onboarding role within a SaaS company

• Strong written and verbal communication skills

• Organized and detail-oriented with the ability to manage multiple priorities simultaneously

• Willingness to learn new processes, systems, and DOT/FCRA compliance concepts

• Positive, coachable attitude with a strong desire to grow

• Openness to leveraging AI in daily work (Experience with LLMs and/or Generative AI is a plus)

• Previous experience with Salesforce, Gong, or Planhat a plus

Location: This role is primarily remote (US based), with the expectation of occasional visits to our offices for team collaboration, training, or company events.

This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.

As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.

Benefits
Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process, please contact us at [email protected]

Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.