Implementation Associate

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

As a self-driven, organized Implementation Associate, you will play a key role in the Deployment department, focusing on seamless onboarding, upgrades, and ongoing configuration support for automotive dealerships. You will act as a primary liaison and consultant, working directly with clients to manage setup changes with our Scheduler and Service Cart products,, and ensure quick, timely software adjustments without disrupting existing workflows. The role requires cross-functional collaboration with internal teams, including Customer Engagement, Engineering, and Product teams, to troubleshoot issues, enhance deployment efficiency, and constantly improve customer satisfaction.

• Work directly with dealerships to manage configuration changes, integration setups, and system upgrades.
• Support dealerships post-initial setup by configuring products and discerning customer needs related to scheduling opportunities, shop flow, and product deficiencies.
• Facilitate clear and proactive communication across internal teams and dealership stakeholders to ensure project completion and timely resolution of concerns.
• Contribute to continuous process improvements by documenting requirements, streamlining deployment processes, and improving customer-facing and internal training materials.
• Develop a deep understanding of the end-to-end deployment process and assist other team members in strengthening their product knowledge.

• • 0-2 years of experience in the automotive or SaaS industry.
  • Self-driven, organized, and strong communication skills.
  • Basic understanding of dealership fixed operations, software deployment, and customer service best practices.

Preferred/Nice-to-Have:

• • Experience in dealership fixed operations.
  • Familiarity with Salesforce, Google Suite (Mail, Calendar, Forms, Sheets, etc.), and myKaarma’s products/internal "Admin Tool" portal.
  • Strong communication and stakeholder management skills.

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments on-site.

The starting pay range for this role is $25 per hour, depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.

The starting salary range for this role is [hiring target], depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. 

myKaarma participates in the E-Verify Program.