Associate, Account Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Associate, Account Manager provides proactive account management and development of strong relationships by supporting the Account Manager and Account Director for existing customers in the Middle Market segment. They will be responsible for plan benefits, account set-up, plan sponsor reporting, and being an operations liaison.

Key Responsibilities

• Identifies customer service issues, identifies solutions, and may lead resolution of issues working with other areas.

• Provides customers with Aetna policy, plan design, benefit changes, and network updates including analysis of impact.

• May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing, and drafting by working proactively with support areas; signs-off on ID cards.

• May assist in constituent training on product and policy questions.

• Responds to customers' requests for network analysis, benefit plan design changes, and benefit questions and clarifications.

• Must be able to instill confidence in the customer that Aetna will be proactive and work to resolve issues.

Required Qualifications

• 2+ years of experience with account management, case administration, and providing solutions to constituent needs.

• California Accident & Health Agent License - active or willing to obtain within 90 days of start date in the position.

Preferred Qualifications

• Previous experience with new business case implementations.

• Previous experience in the health insurance industry.

• Strong demonstration of service discipline.

Education

• Bachelor's degree or equivalent work experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.