Assisted Shopping - Customer Acquisition Experiences, Senior Product Associate

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate within the Discoverability and Shopping Experiences team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Partner within an Agile Product team to maintain a robust backlog and ensure successful end-to-end delivery of initiatives
• Refine Epics into executable Stories, detailing requirements and acceptance criteria for engineering teams to deliver business value in each release
• Analyze and verify business requirements for completeness and consistency, and research existing capabilities to leverage or supplement with new testable requirements
• Collaborate with Digital Customer Experience partners to deliver content aligned with wireframes and approvals, and drive timely delivery by meeting sprint and release goals
• Participate in technical desk checks and User Acceptance Testing, prioritizing and resolving critical defects, and validating implemented features post-production.
• Engage in recurring Agile ceremonies, including daily standups, refinement sessions, desk checks, PO sign-offs, defect reviews, sprint reviews, and retrospectives

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Build knowledge in data analytics and data literacy to support informed decision-making
• Translate business requirements into clear, actionable technical requirements and communicate effectively with stakeholders
• Lead cross-functional teams to execute projects successfully, managing tight timelines and adapting in dynamic environments
• Synthesize complex information to make quick decisions, take calculated risks, and iterate approaches as needed
• Prioritize projects based on business needs and industry trends, demonstrating commitment and self-motivation in a start-up setting
• Utilize Microsoft Office and JIRA, and apply experience from financial services, retail banking, digital payments, and online/mobile platforms

Preferred qualifications, capabilities, and skills

• Apply experience with API-based designs, microservices, web services, and responsive web design principles
• Read and interpret React JS code and API service definitions to understand system behavior and integration points
• Utilize Adobe Experience Manager, and Figma to support project management and design collaboration
• Demonstrate understanding of Quality Assurance best practices and various testing types

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.