Assistant Operations Manager

The Assistant Operations Manager is responsible for supporting the Operations Manager in providing superior customer service in a Shane Co. retail location while supporting top lines sales growth, driving bottom line profits, maintaining store facilities and inventory, and protecting all company assets. This role serves both our customers and our team as a member of store leadership. The Assistant Operations Manager is responsible for taking part in the selection and development of the office staff, and indirectly responsible for the management of the Shop, including Shop personnel and monitoring the Shop for efficient and effective operations. 

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence.  Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment. 

Our goal for you is to give you employment experience like no other so you wake up and want to come to work every day! And as a member of the leadership team, we will count on you to give an amazing experience to both our customers and our team members!  If you love being part of a team as well as providing personal attention to every customer, this is the place for you! 

The typical starting pay range for this role is $34.00-$40.00 per hour, plus opportunity for bonus. 

As an important member of the store operations team, the Assistant Operations Manager drives sales by assisting with administrative and operations procedures in accordance with company guidelines. Daily responsibilities may include: 

• Being knowledgeable about all functions of the Shop, Customer Service Department, and Sales Operations. 
• Assisting in onboarding all new employees, including the administration of new hire paperwork, training, and development.  
• Supporting the Operations Manager by working with the Facilities Department to address all issues of the store appearance and maintenance, including the interior and exterior of the store. 
• Assisting in ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility. 
• Participating in weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. 
• Overseeing Shop job flow and timely delivery to customers and assuring all jobs are quality checked. 
• Consulting and communicating with members of your management team and Human Resources team regarding any store issues, opportunities, or concerns, and following up as necessary. 

No jewelry experience? No problem! The Assistant Operations Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer. In addition, we care about your personal experience as an employee, and providing you career development opportunities.   

• A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment. A minimum of 1 year supervising others is preferred. Prior experience with jewelry sales is neither relevant nor required… we will teach you!  
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!) 
• Prior experience managing and developing others preferred. 
• Demonstrated knowledge and/or prior experience with office operations, asset management and day-to-day functions in an office environment. 
• Comfortable with technology and comfortable learning new systems and processes. 
• Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively 
• Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling. 
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching. 
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required. 

Strong organizational skills and the ability to collaborate effectively are important for this role. Goal-orientation, attention to detail, and independence are important characteristics for candidates to possess, along with a drive to get things done correctly and efficiently. Being task-focused, analytical, and a thoughtful listener will help candidates succeed in this position. 

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

Compensation and Recognition: we operate on a team-based model; no commission sales! We offer a competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses.

Time off: You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Employee Discount: Enjoy a generous store and online discount, available for you and your family members.

Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between.

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

The typical starting pay range for this role is $34.00-$40.00 per hour, plus opportunity for bonus.  The range describes the starting pay rate for most candidates for this role in the state of California but does not describe the maximum potential for the pay in the role. The actual individual pay will be determined based on skills and qualifications for the role. The starting pay range for this same position may be lower or higher in other markets.

Employer will not sponsor visa or work authorization.