Assistant Boutique Manager | South Coast Plaza

Company Description

Since 1828, Guerlain - an iconic luxury French Perfume & Cosmetics brand, part of the LVMH Group - has explored, innovated and perfected its Fragrance, Skincare and Makeup thanks to its daring creators of mythical creations with timeless know-how. All with Nature and Art as inspiration and the Culture of Beauty as a signature.

In Fragrance, Guerlain Master Perfumer, Thierry Wasser, embodies the fifth generation of Guerlain Perfumers. As a figure within the contemporary fragrance world, Thierry Wasser has put his name to many of the House’s creations. He contributes to an olfactory legacy of some 1100 fragrances and explores the world in search of the most exclusive raw materials. In Makeup, newly appointed Guerlain Creative Director of Makeup, Violette, seemed destined to join the house synonymous with French beauty and constant innovation. With her creativity, Parisian chic and eye for high standards, she knows better than anyone else that makeup is nothing if not the art of bringing out the beauty in each and every one of us.

The House is committed to preserving biodiversity, innovating sustainably, acting for the climate and creating a positive social impact. Above all, Guerlain seeks to protect one of Nature’s most precious wonders: bees, sentinels of the environment and symbol of the House.

Guerlain invites you today to join its North America teams. Guerlain is part of the LVMH Group.

Job Description

The Assistant Manager will support and lead the execution of short and long-term objectives for the boutique in partnership with the Business Manager and Account Executive/National Sales Director. As a supervisor, this individual will ensure the proper oversight of all sales related functions, activities and administer company policies and procedures; this will include driving sales and leading a team of Beauty Advisors.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Management:

• Leads and motivates a team of beauty advisors/Selling Specialists to ensure best in class service
• Serve as a role model and coach to selling ceremony expectations and ensures compliance
• Builds trusting relationships with peers and team; acts as advocate for the Brand
• Welcomes feedback and adapts behaviors that create short and long-term goals
• Ensures accountability for all company policies and processes while delegating and empowering the team
• Creates enthusiasm and positivity for a shared vision and mission
• Leads all client initiatives, including follow-up,
• Conducts monthly performance conversations with Business Manager and with the team to discuss performance and action plan areas of opportunity
• Communicates with leadership to report on the store and staff progress.
• Acts as a service leader for all client related matters

Sales:

• Drives the sales floor to ensure store and personal productivity meets daily goals
• Support Beauty Advisors/Selling Specialists with selling practices to drive business and achieve sales goals
• Develops the team to build long-term relationships with customers to drive business
• Acts as brand ambassador in the area to drive loyalty, partnerships, and business
• Resolves customer inquiries in a timely manner by being solution-oriented and forward thinking. Partners with the Business Manager or Account Executive for escalation
• Supervises and executes the maintenance of floor stock, including replenishment

Operations:

• Completes all store operational tasks, including communicating sales
• Conducts daily audits and follow appropriate processes to ensure compliance
• Communicates any daily stock needs and requests to stock associate and or manager
• Supervises and executes the maintenance of store stock, including replenishment
• Complies with all educational functions, e.g., completing Bee GUERLAIN modules

SUPERVISION SCOPE

Reports to Business Manager, Account Executive/Regional Sales Manager and supports the daily supervision of store employees

Qualifications

QUALIFICATIONS & SKILLS REQUIRED

• 2+ years of prestige luxury retail sales and management experience in a freestanding location or counter
• Prior experience as Business Manager, Sales, and/or Training Manage
• Comprehensive knowledge of industry and displays good business acumen

NOTE: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $60,000 - $65,000.