Area Manager

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About this opportunity:
We are looking for a highly motivated and results-driven Area Manager to lead and manage Managed Services and Field Services operations across assigned customer accounts and operational areas. The role requires strong leadership, operational excellence, customer management, and telecom field operations experience to ensure high-quality service delivery and achievement of contractual commitments.
What you will do:

• Manage end-to-end Managed Services and Field Services operations across assigned areas and customer accounts.
• Ensure achievement of contractual SLAs, KPIs, and operational performance targets.
• Manage Field Service Operations (FSO) resources, ASPs, subcontractors, and cross-functional stakeholders to support operational excellence.
• Coordinate preventive and corrective maintenance activities while driving continuous operational improvements.
• Manage customer engagement, operational escalations, and day-to-day business operations with high responsiveness.
• Collaborate with internal Ericsson stakeholders including Sourcing, ASPM, ARPM, and other operational functions to enhance delivery efficiency.
• Ensure compliance, ethics, and exhibit exemplary role-model leadership behaviors.
• Drive EHS awareness, compliance monitoring, risk mitigation, and continuous improvement initiatives across field operations.
• Drive cost optimization, resource efficiency, and operational improvement initiatives.
• Coach and develop team capabilities while promoting a productive, creative, and learning-oriented culture.
• Support smooth transition and integration of new Managed Services customer solutions into existing operational processes, procedures, and structures.
• Support mobile network operations and service delivery across telecom environments for customer accounts.

The skills you bring:

• Bachelor's degree in Telecommunications, Engineering, Information Technology, or a related field.
• Strong experience in telecom field operations, managed services, or network operations management.
• Proven experience in leading operational teams and managing subcontractors or ASPs.
• Strong knowledge of telecom network operations, maintenance activities, and service delivery management.
• Excellent stakeholder management, communication, and customer engagement skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Knowledge of EHS standards, compliance requirements, and operational governance.
• Ability to work in a dynamic and fast-paced operational environment.

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 785356