AppOps Engineer I

Description
Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking an AppOps Engineer I to join our team. This is a remote opportunity based in the U.S.
Job Summary
The AIP AppOps Engineer I is responsible for providing backend production support to the AIP application. This role is the owner of driving resolution to monitoring created case work. This requires the ability to troubleshoot, debug, and root cause problems and provide fixes to these issues. This is a position in the DevOps organization, and will partner with DevOps, InfraOps, Engineering and Customer Support. Working with these teams ensures customer systems maintain high uptime, reliability, functionality, and performance.
Duties and Responsibilities

• Reviewing unassigned case queue and taking ownership of cases.
• Working assigned cases to successful closure and documenting status in case comments.
• Completing root cause analysis on recurring issues to drive resolution.
• Participate in team meetings and engaging in the meeting topics
• Create and update process documentation on a regular cadence.
• Complete assignments related to the Customer Support escalation process in Jira.
• Work on special projects as assigned by the AppOps Manager.
• Performing on-call duties as documented during on-call weeks.
• Other duties as assigned and required.

Required Qualifications

• Associate or higher degree in Information Technology, Computer Science, or equivalent experience
• Minimum of 1+ years of providing relevant experience supporting applications and systems in a production environment
• Reliable in maintaining schedule adherence and participating in on-call support rotations.
• Skilled in managing workload and meeting SLAs; documents thoroughly and resolves issues with a focus on root cause.
• Proficient in Linux systems administration, including command line usage, system services (sysvinit/systemd), and SSH.
• Experience supporting and troubleshooting applications, including databases (MySQL), web servers (Apache, Tomcat), and performance tuning.
• Skilled in scripting (Bash, Perl), networking fundamentals (TCP/IP, HTTP, DNS), and authentication technologies (LDAP, SSO, SAML).

Desired Qualifications

• Experience with Electronic Health Record (EHR) / Electronic Medical Record (EMR) systems
• Certifications in Linux, Public Cloud, MySQL and other related tech desirable but not required
• Familiar with cloud and on-premise compute environments, monitoring tools (e.g., Nagios), and software deployment processes.

This position offers a total compensation range of $89,800.00 - $115,800.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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