Applications Systems Analyst I

Agency

Dept of Health and Human Services

Division

Child and Family Well Being

Job Classification Title

Applications Systems Analyst I (NS)

Position Number

60040835

Grade

DT07

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Division of Child and Family Well-Being is a division at the NC Department of Health and Human Services (NCDHHS) that focuses on supporting whole child and family health and well-being for North Carolinians with several sections including nutrition programs (WIC, SNAP and Child and Adult Care Food Program), health & prevention services for children and youth, children’s behavioral health programs, and early intervention programs. This position is housed within the Operations Unit in the Community Nutrition Services Section (CNSS) in the Division of Child and Family Well-Being (DCFW).
The Community Nutrition Services Section promotes sound nutrition habits among women in their childbearing years, infants, children and youth. Section staff work with representatives of state, county and private providers/agencies to promote healthful dietary and physical activity behaviors and best practices.
The CNSS administers the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), the WIC Farmers’ Market Nutrition Program (FMNP), the Breastfeeding Peer Counseling Program (BFPC), and the Child and Adult Care Food Program (CACFP). CNSS collaborates with programs within the Division of Child and Family Well-Being (e.g., Food and Nutrition Services) and other Divisions within the Department of Health and Human Services (DHHS) as well other public and private community agencies to coordinate nutrition policy, education and training efforts.
This position serves as the Information Services Unit Supervisor and oversees a Customer Service Desk responsible for providing technical assistance related to WIC and CACFP Management Information System f(MIS) functionality to end users. The position is responsible for managing work that covers the scope of system life cycles, including re-procurement activities. Responsibilities include planning and producing deliverables for all phases of the standard development project life cycle including developing Requests for Proposals, evaluating proposals, and determining functional requirements through final implementation and production support. Additional responsibilities include status reporting, service level agreements, project monitoring for quality assurance, recommending and approving hardware specifications, determining specifications, and conducting assessment/performance monitoring to avoid preventable interruption of production. The NC WIC system, Crossroads, issues and accounts for all program benefits issued to participants through local agencies. The eWIC system allows benefits tissued to participants to be redeemed at our 1600 retailers. The CACFP system, NC CONNECTS, allows all participating institutions to enter claims for reimbursement for eligible meals served. This position is responsible for managing the business and technical aspects of these systems. Therefore, supervisory experience is needed

Knowledge Skills and Abilities/Management Preferences

Salary Range: $ 70,528 - $105,793

Recruitment Range: $70,528 - $103,606

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.  

The following Management Preferences are not required, but applicants that possess these skills are preferred:

- Intermediate knowledge in the area of application development, system testing, and system integration.
- Intermediate knowledge of the business functions and system needs of unit to develop working specifications for software application solutions.
- Demonstrated skills in the entire development process including specification, workflow analysis, workflow diagrams, data modeling, documentation, and quality assurance.
- Thorough knowledge of assigned data and the use of its systems via developing thorough test plans/scenarios.
- Experience managing timelines, financial resources, and the activities of others to achieve success and to monitor project progress and provide updates to managers.

Posting closes at 11:59 p.m. the night before the end date.

About The Division of Child and Family Well-Being:

The Division of Child and Family Well-Being works to promote healthy and thriving children in safe, stable and nurturing families, schools and communities. The division includes complementary programs that primarily serve children and youth to improve their health and well-being.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process:

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations:

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION:

If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution.

OR

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and one year of experience in business application consulting or development.

OR

High School or General Educational Development (GED) diploma and four years of experience in business application consulting or development.

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Charlene Michele Moore

Email:

[email protected]