Application User Support Specialist

Job Description Summary

We are seeking a dedicated and detail-oriented User Application Support Specialist to join our team. The successful candidate will be responsible for providing 2nd level support for Workday, Shape, and HR Core modules. This role involves handling complex issues, approving system changes, and ensuring seamless operation of HR-related applications.

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Your Key Responsibilities:

Your responsibilities include, but not limited to:

• Provide 2nd level support for Workday, SHAPEiN, and HR Core modules P32 and Q32 in SAP, ensuring the timely resolution of user issues and maintaining system integrity.
• Troubleshooting and issue resolution: Identify, analyze, and resolve technical issues in software applications, working closely with development teams to address bugs, errors, and defects.
• User support: Provide technical assistance to end-users, answering queries, guiding them through troubleshooting steps, and offering training on application features and functionalities.
• Monitor application performance: Regularly check application performance to proactively identify potential issues before they affect users.
• Documentation: Create and maintain documentation related to application configurations, troubleshooting steps, user guides, and system processes.
• Collaboration with development teams: Communicate user feedback, report bugs, suggest improvements, and assist in testing new features or enhancements.
• Enhancement requests: Manage, clarify, and prioritize enhancement requests to ensure changes meet user requirements and improve system functionality.
• System access management and interface management: Approve and manage system access roles and permissions for proper security and functionality; resolve interface issues and manage system integration between different platforms.

What you’ll bring to the role:

Essential Requirements:

• Advanced knowledge SNOW, Workday a SAP HCM
• Bachelor's Degree: Most positions require a bachelor's degree in a relevant field such as Information Technology, Computer Science, or a related discipline
• Solid foundation in technical skills and knowledge.
• Proven experience in partnering with external vendors
• Proven experience in stakeholder management in a matrix organization
• Proven experience in change management
• Familiarity with service management / delivery technology/ tools (i.e. SAP HR, CRM, ServiceNow, Ticketing, Chat platforms) and KM tools is preferred but not essential
• Experience of working within virtual / remote teams preferred.
• Fluent spoken and written English, other languages are an advantage.

You’ll receive:

• Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary
• Risk Life Insurance
• 5-week holiday per year (1 week above the Labor Law requirement)
• Cafeteria employee benefit program – choice of benefits from Benefit Plus CZ in the amount of 12,000 CZK per year
• Meal vouchers in amount of 120 CZK for each working day (full tax covered by company)
• Multisport Card
• Premium Health Care Program

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported! 

Join us!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here:  Sandoz Talentpool (novartis.com)

#Sandoz

Skills Desired

Curiosity, Data Privacy, Employee Experience, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Change Management, Labour Law, Payroll, Sdm, Service-Level Agreements (Sla), Talent Development